Medway Domestic Abuse Service
Our Medway Domestic Abuse Service, also known as Oasis, is a specialist support service for victims of domestic abuse and their families.
Oasis provides:
- a confidential helpline offering emotional support
- advice on what to do
- ongoing one-to-one support to help victims stay safe and recover from their abuse.
If you're in immediate danger you may leave your home to get help. The Medway Domestic Abuse Service can help you access emergency accommodation in a refuge.
How to get help
Call the Medway Domestic Abuse Service confidential number on 0800 917 9948 or email helpline@oasisdaservice.org.
Calling the police
If you're in immediate danger
If you're in immediate danger call 999 and ask for the police.
If you're in danger and unable to talk on the phone, dial 999, listen to the operator’s questions and respond by coughing or tapping the handset. Then follow the instructions depending on whether you are calling from a mobile or a landline.
Calling from a mobile
Dial 999 and press 55. Your call will be transferred to the police, trying to use yes or no questions.
If you do not press 55, your call will be ended.
Calling from a homephone or landline
If you dial 999 from a homephone or landline, say nothing and you will be transferred to the police. They'll be able to track your location and help you.
If you have a hearing or speech impairment
You can use the text phone service on 18000 to text the police on 999 if you have pre-registered with the emergency SMS service.
Find out more about the emergency SMS service.
Adult abuse
If you have an emergency you should call 999.
You can contact the Medway Domestic Abuse Service or report an adult abuse concern.
Find out more about adult abuse and safeguarding.
Child abuse
If you have an emergency you should call 999.
You can still get help if you or your child is at risk of domestic abuse.
You can also raise a safeguarding concern for a child using our online form.