Our principles for change
Simplicity is the ultimate sophistication
Simplicity is the overarching objective for all the improvement and change within the areas covered by this strategy.
We want to develop simple:
- digital services where residents can find the information they need
- processes that deliver exactly what the customer needs when they need it.
- online forms and intuitive processes that can be used without help.
If residents do need help, we'll offer help for those who need it, which are fully covered within other sections of this DDaT strategy.
To achieve this, our DDaT strategy guiding principles are: