Order new recycling bins and bags

Libraries currently have limited stock of all recycling bags.

The clear sack delivery service is still running. You'll receive a roll of clear recycling sacks at your door every 13 weeks.

You can order a blue or white reusable recycling bag to be delivered to your door by using the online form below.

Order recycling bins and bags

We aim to deliver new bins and bags within 10 working days. To avoid your recycling containers going missing after collection, we advise placing your property number on them.

You can complete our online form to:

• request reusable recycling bags
• request brown recycling bags
• request a repair to your brown bin
• request a replacement brown bin if yours is missing or damaged beyond repair
• request a brown bin for a new build property or road that has never previously had one
• ask for removal of your brown bin because you do not need it any more
• request a communal recycling facility, for flats
• request a 23 litre food caddy (if your property has no front storage, you have steps leading to the property or have an accessibility request)
• ask for a replacement 23 litre food bin if yours is damaged or missing
• tell us your clear sacks delivery was missed.

Make a rubbish, recycling bins and bags request

Phone 01634 333 333 to order a:

• new brown wheelie bin (if you've never had a brown bin before)
• 23 litre food bin.

Libraries click and collect service

Community hubs and libraries in Medway are offering a new service which allows residents to buy and collect items such as:

• caddy liners
• dog waste bags.

Pay for click and collect items

Clear sacks

The clear sack delivery service is still running. You'll receive a roll of clear recycling sacks at your door every 13 weeks.

If you have reusable blue and white bags, please continue to use these - washing and squashing the contents to make full use of their capacity.

If you've run out of Medway Council clear sacks and do not have reusable bags, you can use cardboard boxes for your paper and card, or shop-bought transparent bags. Shop-bought bags must not be white or opaque. 

To help collection crews easily identify refuse and recycling make sure refuse and recycling are placed out separately from each other.

If you have a roll of clear sacks that you no longer need, give them to neighbours, family or friends for their recycling.

Reusable recycling bags

Reusable bags are the most environmentally-friendly option and can help reduce single use plastic.

Using the blue reusable bag for paper and the white reusable bag for other recycling will help you reduce global warming and save money. 

When ordering blue and white bags online, make sure that you choose the reusable bags option. 

If your blue or white reusable bag breaks, put it in a black rubbish sack and we will collect it with your normal bin collection.

Collecting recycling bin bags

You can collect the following from your local community hubs and libraries:

• clear sacks
• reusable bags.