You can report a missed bin collection for:

  • rubbish collections
  • recycling collections
  • food and garden recycling
  • a large bulky item
  • assisted collection
  • clinical waste

What you need to know

You should remember:

  • we will not collect rubbish or recycling that was not originally placed outside by 7am on the scheduled day of collection
  • we will not collect rubbish or recycling that was placed in the wrong container. Find out what should go in what bin or bag
  • you must report a missed collection no later than 3pm the day after it was meant to be collected. Any missed collection reported after this time will not be collected until your next collection day
  • we aim to collect your missed collection within 24 hours of your report
  • if your normal collection day is a Friday, we will return and collect your missed rubbish or recycling on the following Monday
  • waste collections happen as normal on bank holidays except Christmas and new year
  • if there are prolonged road closures, we will contact you to let you know how we will collect your rubbish

Report a missed collection online