You can report a missed bin collection for:

  • rubbish collections
  • recycling collections
  • food and garden recycling
  • a large bulky item
  • assisted collection
  • clinical waste.

What you need to know

You should remember:

  • we will not return to empty your brown bin if it contains black sacks. Remove the sacks and place them at the kerbside on your next collection day
  • waste must be placed out for collection by 7am on the scheduled collection day and no earlier than the night before
  • we will not collect rubbish or recycling that was placed in the wrong container. Find out what should go in what bin or bag
  • metal and non-metal items booked for bulky collections are collected by different vehicles possibly at different times during the day
  • only notify us of missed bulky collections if items remain uncollected at 3pm on your confirmed collection date
  • you must report a missed collection no later than 3pm the day after it was meant to be collected. Any missed collection reported after this time will not be collected until your next collection day
  • if your normal collection day is a Friday, we'll return and collect your missed rubbish or recycling on the following Monday. Please ensure your waste is present at the boundary of your property by 7am for when the crews return
  • waste collections usually happen as normal on bank holidays, except at Christmas and New Year.

Report a missed collection online