Request an assisted collection | Request an assisted collection | Medway Council

If you are unable to put your rubbish out through illness, infirmity or disability, you can request an assisted bin collection.  

What you need to know

It's important to remember:

  • the service is provided free of charge
  • we only collect from houses, not flats or other types of residences
  • waste needs to be left out on the highway - we can't go into your property to collect your waste
  • if you live with someone who is 16-years-old or older and is capable of putting the rubbish out, you won’t be eligible for the service
  • if you're applying for assisted collections you will have a house visit from an authorised officer
  • you will be surveyed annually to confirm if you still need the assisted service, the service will be removed if it is being used incorrectly

Request collection