Emergency information and contacts

For instant updates in an emergency or severe weather follow us on Twitter or like our Facebook service updates and information page.

Emergency council contacts

In office hours call Customer Contact on 01634 333 333.

We operate an out-of-hours emergency services help line on 01634 304 400.

We'll determine the nature of the emergency and pass it on to the appropriate duty officer for action. We have an engineer on call to deal with highway-related issues and an officer on call to deal with environmental health emergencies. There is also an officer on call who is available to help homeless people.

If your call is regarding social care services, please phone 03000 419 191 instead.


Flood warnings issued by the Environment Agency, pollution reports issued by the Coastguard and severe weather warnings from the Meteorological Office are sent by fax to the central control on a 24-hour basis. Warnings are sent from there to the appropriate officers. Out-of-hours, these are dealt with initially by the duty engineer.

Major emergencies

Notification of a major emergency would normally come from the police. Unlike the normal out-of-hours emergency calls, all calls of this nature would go through to the central control, regardless of the time of day. Operators have a list of senior officers who would be contacted and some or all of the arrangements outlined in Medway Council's major emergency plan would be put into practice.

Emergency Services

In an emergency always dial 999. For more information visit:


Service closures

Need to know if your local library or contact point will be open or closed? Visit the service closures page for the most up-to-date information. 

School closures

In situations of severe weather the Medway school closures list is updated as soon as the school notifies us of the closure. This typically happens from 7am onwards each day.

Public transport

Weather forecasts and travel updates


If severe weather is preventing you getting to work, make sure you know your rights as an employee and know what is reasonably expected of you.