Support services for carers

Carers FIRST

Carers FIRST supports carers living in Medway by providing information, advice and guidance. Caring for someone can be a rewarding experience, but it can be difficult without the right support. If you’re struggling, you can talk to someone and discuss what support you may need.

Carers FIRST offers support with:

  • conversations with people including GPs, social services and hospitals
  • opportunities to access practical training to help you with your care role such as first aid
  • your household income by checking your eligibility for benefits and financial support
  • support groups and activities to meet others in a similar situation
  • by contacting our Carers Hub phone line, website, monthly e-bulletins and 'What's On' guides
  • applications for the Kent and Medway Carers Emergency Card
  • opportunities for carers to get involved in helping develop and improve services for carers.

You can contact Carers FIRST Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4.30pm by phoning 0300 303 1555, or emailing hello@carersfirst.org.uk.

Find out more on the Carers FIRST website

Learn about the important role of Medway carers in our community, and how they can be supported through the Better Care Fund:


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Carers Emergency Card

The Carers Emergency Card gives immediate access to pre-arranged planned care. This gives carers confidence that the person would be looked after if they were taken ill or involved in an accident.

The scheme provides carers with a key fob and a card the size of a credit card to keep with them. It will make people aware they're a carer in case of accident or sudden illness. The carers can write the number of the person to be contacted in an emergency on the card or key fob. If the nominated person is not contactable the number of Medway Adult Social Care is on the card or fob. 

The card or fob will provide carers and the cared for person peace of mind. It will enable the nominated person or Medway Adult Social Care to put in place the contingency plan for the cared person.

Apply for a Medway Carers Emergency Card.