Support services for carers

Carer’s Emergency Card

The Carer’s Emergency Card gives immediate access to pre-arranged planned care. This gives carer’s confidence that the person would be looked after if they were taken ill or involved an accident.

Carers are given the emergency card and carries it at all times so it can be used as identification in an accident or sudden illness.

In an emergency, anyone can phone the number on the card and quote the unique registration number printed on the card. The call is received by Kent County Council’s 24 hour contact centre who can uses the registration number to access the carers pre-arranged emergency plan and put it into action.

Apply for a Kent and Medway Carers’ Emergency Card

Carer’s FIRST

Carer’s FIRST supports carers living in Medway by providing information, advice and guidance. Caring for someone can be a rewarding experience, but it can be difficult without the right support. If you’re struggling you can talk to someone and discuss what support you may need.

Carer’s FIRST offers support with:

  • conversations with people including GPs, social services and hospitals
  • opportunities to access practical training to help you with your care role such as first aid
  • your household income by checking your eligibility for benefits and financial support
  • support groups and activities to meet others in a similar situation
  • by contacting our Carers Hub phone line, website, monthly e-bulletins and "What's On" guides
  • applications for the Kent & Medway Carers Emergency Card
  • opportunities for carers to get involved in helping develop and improve services for carers

You can contact Carers FIRST Monday to Thursday from 9am to 5pm and Fridays from 9am to 4.30pm on 0300 303 1555 or emailing

Find out more on the Carers FIRST website

If our team can’t help you, we will arrange for a support worker to call you back.