Single Point of Access (SPA) and Multi-Agency Safeguarding Hub (MASH)

The Single Point of Access (SPA) for children and families is our front door to early help and statutory social work services. To ensure the right children and young people get the right service, qualified social workers, early help co-ordinators and education safeguarding staff assess against the threshold criteria, to make timely and proportionate decisions. Social work managers lead these assessments.

We receive information through an online referral form or by phone.

Where more information is needed to make the right decision, we have a Multi-Agency Safeguarding Hub (MASH). This includes partners from police, education, health and early help to make the best decision for children. Virtual partners from Probation and Housing are also involved to improve information sharing at the front door.