Our approach to children’s social care is rooted in a clear commitment to ensuring children and families receive the right support, at the right time, to achieve positive and lasting outcomes.

We provide a wide range of services, from strong early help through to targeted statutory support. All of these services are focused on improving children’s experiences and promoting their safety, wellbeing and resilience. We do this through:

  • providing strong and visible leadership
  • maintaining high standards of practice and accountability
  • a positive learning culture that promotes reflection, professional curiosity and confident decision-making across our workforce.

We're proud of our “good” rating from Ofsted. We're continuing to build on this strong foundation through the dedication of our staff, the leadership of our senior team, and the strength of our partnerships.

Our practice is guided by the Signs of Safety model. We use tools and processes co-developed with practitioners to ensure they’re practical, supportive and centred on the needs and strengths of children and families.

View our Early Help Strategy. 

Find out more about our teams

Our heads of service

First Response and Family Solutions

  • Single Point of Access and Multi Agency Safeguarding Hub (MASH)
  • Assessment
  • Family Solutions
  • Early Help Transformation Team.

Children’s Social Work Teams

Children and Young People with a Disability Service

Corporate Parenting

  • Children in Care
  • Care Leavers
  • Youth Justice Service.

Provider services

  • Fostering
  • Multi-Disciplinary Team
  • Youth Service
  • Adoption.

Safeguarding and Quality Assurance

  • Practice Development Service
  • Local Authority designated officer (LADO) Team
  • Independent Reviewing Officers (IRO) Team
  • Child Protection (CP) Conferencing Chair Team
  • Medway Safeguarding Children Partnership (MSCP).

Children's Services Commissioning

  • Access to Resources
  • Children’s Commissioning including Special Educational Needs and Disabilities (SEND) and Education
  • Quality Assurance
  • Residential Provision (Eden House and Aut Even)
  • Strategic Panels, Processes, and Business Management
  • Learning Disabilities and Autism
  • Short Breaks Provision (Parklands).