Safeguarding and Quality Assurance service | Our children's social work teams | Medway Council

Safeguarding and Quality Assurance service

The Safeguarding and Quality Assurance (QA) Service has a broad reach providing clear expectations, support, and challenge across all of children's social care and early help. This is to enable us to provide the best possible services to children, young people, and families to support children to have the best life they can.

We're committed to understanding what life is like for all the children and young people we work with and to understanding their family. This is so we can facilitate the best help and support from professionals and family and friend support networks.   

In addition to our own internal assessment of the quality of our work with families, we actively seek out feedback from children and families to help us improve our service to them. We work alongside the Medway Safeguarding Children Partnership (MSCP) to help us work well with partner organisations and for their independent assessment on the quality of our work with families.

Quality Assurance team

We're responsible for the quality assurance and audit of social work practice, as a critical friend, to help us improve our practice and service to families.

Our team consists of:

  • a QA manager
  • an auditor
  • a QA project officer. 

Principal Social Work team

We help create the conditions for good practice to flourish across children's social care and early help by:

  • providing learning and development opportunities
  • supporting NQSWs (newly qualified social workers) and students
  • developing practice skills and knowledge
  • helping create a culture of learning and best practice.

Our team is led by the principal social worker.

The team includes:

  • a leadership and management development lead - to provide bespoke and ongoing support to our team managers
  • a Signs of Safety practice development lead - to help us implement and embed Signs of Safety as our practice model
  • advanced practitioners - to support staff one-to-one, and through learning and development activities
  • a Signs of Safety project officer.

Local Authority Designated Officer (LADO) team

We oversee and co-ordinate the management of allegations made against professionals who work with children. We offer advice and guidance to all Medway organisations that provide a service to children, including the voluntary sector. 

Our team consists of:

  • an operational LADO
  • LADOs
  • an education safeguarding manager
  • an education safeguarding officer
  • a support officer.

Independent Reviewing Officer (IRO) team

We're passionate about building strong relationships with children and young people, and have high aspirations for them, for now, when they are with us, and for the future.  We provide independent oversight of the care they receive to ensure they have the best opportunities and life chances to thrive.

We aim to ensure permanence for our children to enable them to grow up to be the best they can be. Our statutory duties include chairing the child’s review, and ongoing monitoring of the child’s care plan. 

Our team consists of a manager and independent reviewing officers.

Child Protection (CP) Conferencing Chair team

We facilitate child protection conferences in situations where parents are struggling to provide a safe and nurturing home for their children.

We work with families in a strengths-based, non-judgmental way. This ensures families know clearly what our worries are, and what they need to do to address those worries, to enable them to have the best opportunity to make changes that will support their children.

We are working to embed the Signs of Safety approach into our conferences and work with families and to provide independent oversight and scrutiny.

Our team consists of:

  • a manager
  • child protection conference chairs
  • a child in need reviewing officer.