We aim to give you the housing advice you need by providing information on how to cope with situations such as overcrowding, squatting, financial help and housing options. 

Visit Kingsley House

You can get advice from our main housing office at Kingsley House.

Kingsley House: 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Opening hours: Monday to Thursdays from 8.30am to 5.15pm and Fridays from 8.30am to 4.45pm.

Book an appointment at Kingsley House

You can book an appointment for:

  • Council tax, housing benefit or business rates by calling 01634 332 222
  • Homelessness, evictions and Kent Homechoice by calling 01634 336 000

We also have an Independent Domestic Violence Adviser Monday to Thursday from 9am to 12 noon. You can book an appointment in advance by phoning 01634 333 600.

Update your Personal Housing Plan

If we are already assisting you with a housing problem and you have a Personal Housing Plan in place, then you can view and amend your Personal Housing Plan.


Advice and support services

Citizens Advice Bureau (CAB)

The Citizens Advice Bureau hold drop in session to review your housing situation and provide ongoing advice between 9am and 4pm Monday to Friday.

You can contact CAB Medway on 01634 383 760 or by emailing info@cabmedwayadvice.org.uk

You can also find CAB on the third floor of Kingsley House.

Housing Services Welfare Reform Team (council tenants helpline)

For advice on debt phone 01634 333 344 Monday to Friday from 9am to 4.45pm or Freephone on 0800 408 8080.

Medway Community Hub

Medway Community Hub provides a coordinated service of support for vulnerable, disadvantaged homeless adults in Medway.

This is through close partnerships with services and professionals from the wider community under one roof who provide support around:

  • health
  • education
  • training
  • volunteering
  • peer support
  • employment
  • generally a more meaningful use of time

Visit Medway Community Hub: 411 High Street, Chatham, Kent, ME4 4NU

For more information on the Medway Community Hub please telephone 0800 698 1000

Medway's One Stop Shop for Domestic Abuse

If you are experiencing domestic abuse, the Medway One Stop Shop runs every Tuesday morning between 9.30am and 12pm and offers free advice, information and support from a range of agencies.

Visit the Sunlight Centre: Richmond Road, Gillingham, Kent, ME7 1LX

Housing advice and information

You can also view our housing advice leaflets for more information for a range of people from care leavers to armed force veterans.