Coronavirus (COVID-19) updates
We have help, support and guidance for those finding it difficult to pay their Council Tax instalments.
We can reduce the amount of Council Tax where we feel it is appropriate and will treat all applications on an individual basis. We will only award relief in exceptional circumstances and for a limited period of time. Find out if you can get an exemption or reduction in your Council Tax.
Pay your Council Tax
Paying your Council Tax by direct debit or online is a quick, easy and secure way of paying your bill without the worry of not paying on time.
Pay by direct debit
The easiest and most secure way you can pay Council Tax is by direct debit.
Pay by direct debit and:
- choose to pay on the 1st, 15th or 28th of the month over 10 months or 12 months*
- pay automatically but you can cancel at any time
- avoid late payments
- payments are protected by the Direct Debit Guarantee and refunded by your bank if there’s a mistake
* You will pay the same amount of Council Tax in a year if you choose to pay over 10 months or over 12 months.
If you choose to pay over 10 months you will pay a higher payment but will have February and March payment free. If you pay over 12 months you will pay every month of the year with no payment break.
To amend or cancel a direct debit, you will need to cancel it with your bank and set up a new direct debit. You cannot amend your direct debit instructions on this website.
To pay online by debit or credit card, you’ll need:
- your Council Tax account number (this is your 'payment reference number', it can be found on your bill)
- the postcode of the property you’re paying for
You may not receive a receipt number straight after you make an online payment
We're working to fix this issue as soon as possible. To prevent duplicate payments please check your bank account before attempting to make a further payment.
Paying for the first time
If you've moved home, you'll need to tell us you've moved to Medway and we will send you a bill to your new address with your account number so you can pay or set up a direct debit.
If you're paying your Council Tax to Medway for the first time and your details have not changed, please follow the process above to set up your online or direct debit payment.