We aim to give you the housing advice you need by providing information on how to cope with situations such as overcrowding, squatting, financial help and housing options. 

Visit Kingsley House

You can get advice from our main housing office at Kingsley House.

Kingsley House: 37 - 39 Balmoral Road, Gillingham, ME7 4PF

Opening hours: Monday to Thursdays from 8.30am to 5.15pm and Fridays from 8.30am to 4.45pm.

Book an appointment at Kingsley House

You can book an appointment for:

  • Council tax, housing benefit or business rates by calling 01634 332 222
  • Homelessness, evictions and Kent Homechoice by calling 01634 336 000

We also have an Independent Domestic Violence Adviser Monday to Thursday from 9am to 12 noon. You can book an appointment in advance by phoning 01634 333 600.

Update your Personal Housing Plan

If we are already assisting you with a housing problem and you have a Personal Housing Plan in place, then you can view and amend the plan at https://hpa2.org/kent/clientportal/

Citizens Advice Bureau (CAB)

The Citizens Advice Bureau hold drop in session to review your housing situation and provide ongoing advice between 9am and 4pm Monday to Friday.

You can contact CAB Medway on 01634 383 760 or by emailing info@cabmedwayadvice.org.uk

You can also find CAB on the third floor of Kingsley House.

Housing Services Welfare Reform Team (council tenants helpline)

For advice on debt phone 01634 333 344 Monday to Friday from 9am to 4.45pm or Freephone on 0800 408 8080.

Shelter (North Kent) Housing Aid Centre

For housing advice and information phone 01634 408 555 or 0808 271 6643 or go to the Shelter website

122 High Street, Chatham, ME4 4BY