Site rules

We appreciate that you may be frustrated by the new systems in place at our household waste and recycling centres (HWRCs), but we ask for your patience as they’re in place for everyone’s safety.

Once you have a confirmed booking, you must follow our site rules due to the coronavirus (COVID-19) situation:

Booking

  • You can only use the sites by booking an appointment. The quickest way is to book online.
  • You can only book up to two visits in any four-week period. This is to make sure all residents have fair access to our sites.
  • You'll only be able to visit the site you chose, during the time slot you chose, in the vehicle you told us about. 
  • See the list of permitted vehicles allowed at Medway sites.
  • Kent residents who need to visit a site with a van, must book a visit to a HWRC in Kent.

Arriving at the site

  • You will not need to bring ID when you visit a site during this time.
  • If you booked online you must bring your proof of booking email, either a printed copy or displayed on your phone.
  • If you booked by phone, bring the booking reference number we gave you when you made your booking.
  • To reduce infection risk you must keep your car windows closed when showing proof to staff.
  • You must attend the site within your booking slot. If you miss your slot, you may not be allowed to use the site.
  • Fly-tipping is a crime. We’ll investigate all fly-tipping near our site gates.

Social distancing and safety

  • Social distancing rules apply on site, these are similar to what you may experience at a supermarket.
  • We’re restricting the number of customers on site at any one time to support social distancing. Once there is a space our staff will direct you to enter the site. These new measures may delay entry to site, and we ask that customers are patient while our staff get you through as quickly as they can.
  • We’ll be blocking off every other parking bay on site to ensure customers and staff can follow social distancing guidelines.
  • Remain in your car until our staff instruct you to unload your waste.
  • To reduce infection risk staff will not help you to lift or dispose of waste. This means that you'll need to manage your waste yourself.
  • If you have heavy or bulky items, you can bring someone from your own household to help you unload the items.
  • If you can manage the waste yourself, only one person can leave the vehicle.
  • If you have a disability, you can bring one member of your household to unload it for you.
  • You will not be allowed onto the compactor platforms when a member of staff is operating the machines.
  • Customers will only be allowed onto compactor platforms and gantries one at a time.
  • You will not be able to use any toilets or welfare facilities at sites.
  • If you need to dispose of waste contaminated with coronavirus you should put this out for your regular kerbside waste collection. If this is not possible then you need to double bag the material and store it securely for 72 hours before bringing it to the site.
  • You should wear gloves, such as rubber gloves or gardening gloves, if you can. Masks are optional. If you wear gloves or a mask, you must take these home to dispose of them to reduce the risk of infection.
  • Respect staff on site and follow their instructions. They are there to help and will not tolerate abuse.
  • The site may need to close temporarily for cleaning with no warning.

If you break the rules, we will refuse you entry to the site or ask you to leave without unloading.