Booking your visit

Medway residents

You'll need to book a slot every time you want to attend and dispose of household waste.

Each booking entitles you to one trip to the site only within your specified booking slot. If you turn up again within that booking slot or do not book a slot, you'll be turned away.

You should read the full site rules before you book your slot.

Remember you can donate quality reusable items to Gillingham Street Angels when you book a slot to visit the HWRC.

To book your visit you'll need to provide your:

  • name, address and email address
  • vehicle make, model, colour and registration.

Once you have supplied this information, you'll be able to book a day and time slot from the calendar over the next 7 days.

Local charities

We offer qualifying charities, upon request, the option to dispose of domestic waste using the Capstone HWRC.

Find out more about local charity access to Capstone HWRC.

Book your visit

Book online

Technical difficulties

We are experiencing technical difficulties. If you're unable to book, please try a different time slot. There is plenty of availability.

When you book online, you’ll need to take note of the following:

  • date of booking and time slot
  • booking reference number
  • site you'll be visiting.

Book your slot online

When you attend the site ensure that you have your booking reference ready to show to the security guard to prevent delays to you and other customers.

Book by phone

If you have an email address, please book online. 

Phone bookings are only for people who do not have an email address or the internet. In this case call 01634 333 333, Monday to Friday from 9am to 5pm.

The phone lines may be busy. You can book a maximum of 2 visits during each phone call.

Before visiting our sites

Before leaving home, we advise you to check our social media pages for service updates. Any updates will be posted on the following pages:

Separating your recycling

Before visiting our sites, you will need to separate your recycling into different materials. There is no facility for disposing of mixed bags of recycling. 

White recycling kerbside pick up can be used for plastics including:

  • mixed plastic bottles
  • tubs
  • trays. 

Cancel your booking

If you need to amend a booking use our online form to cancel your visit by 3pm on the day before your visit.

Opening times

Capstone, Cuxton and Hoath Way sites are open at the following times every day:

  • 8am to 9am
  • 9:01am to 10am
  • 10:01am to 11am
  • 11:01am to 12pm
  • 12:01pm to 1pm
  • 1:01pm to 2pm
  • 2:01pm to 3pm
  • 3:01pm to 4pm.

Please stagger your visits during this time frame to avoid queuing on the road.

Permitted vehicles

You can visit all 3 of our HWRC sites in a car, which is defined as a passenger carrying vehicle under 2 metres in height with 9 seats or less. 

Small van bookings are only available at our Capstone and Cuxton sites on Wednesday and Saturdays for Medway Council residents only. 

Van bookings are not accepted at Hoath Way.

If you select car and arrive in a van at any site, you will be turned away. 

For more information on if your vehicle is considered to be a van or a car, check the list of permitted vehicles.

Kent County Council residents who need to visit a site with a van, must book a visit to a household waste and recycling centre in Kent.

Book a visit to a Kent County Council site

You need to visit the Kent County Council website to book a visit to a Kent household waste and recycling centre.

New Kent HWRC in Allington

A new HWRC has opened in Laverstock Road, Allington.

Find out more and book your visit.

When you visit

Please aim to arrive within your booked slot. If you gave us your email address, your slot time and date will be shown on your confirmation email.

You can visit at any time during your booked slot. Each booking entitles you to one trip to the site only within your specified booking slot. 

You should stagger your visit and especially avoid opening times. This is to help us manage traffic flow.

While you’re no longer legally required to self-isolate if you have coronavirus (COVID-19), the NHS advises you should try to stay at home and away from others if you have any symptoms or have tested positive for COVID-19.

Complaints

We want to make accessing the sites as easy as possible. We understand that this change in procedure may cause some inconvenience to site users. 

If you're unhappy, you can make a complaint.

Privacy and data protection

To see how we use your data visit our service privacy policy and the full Medway Council privacy policy.