Site rules

When visiting Medway’s Household Waste and Recycling Centres, you must follow our site rules.

Booking

  • You can only use the sites by booking an appointment. Book online.
  • Please ensure that you write down your booking reference number at the end of the booking process and keep it in a safe place.
  • You can only book up to 4 visits in any 4-week period. This is to make sure all residents have fair access to our sites.
  • You'll only be able to visit the site you chose, during the time slot you chose, in the vehicle you told us about.
  • You must not book a van into any site as a car.  You will be turned away if you make a car booking and your vehicle is a van.
  • Van bookings are only available to Medway residents at Capstone HWRC on Wednesdays and Saturdays. See the list of permitted vehicles allowed at Medway sites.
  • Kent residents who need to visit a site with a van, must book a visit to a HWRC in Kent not Medway.
  • Please ensure that you book to visit a site that accepts the materials that you wish to dispose of. Not all materials are accepted at all sites. For a list of materials accepted at each site, please click on the following links: Capstone, Cuxton, Hoath Way.

Arriving at the site

  • You must wear sensible footwear and bring gloves with you.
  • You will not need to bring ID when you visit a site during this time.
  • The security guard will check that your vehicle details are on the booking list. Should your vehicle details not be listed on the guard’s booking sheet for any reason, you will be asked to provide your booking reference so that your booking can be validated.
  • You must attend the site within your booking slot. If you miss your slot, you may not be allowed to use the site.
  • If you have booked to attend from 3pm to 4pm, ensure you arrive by 3.45pm at the latest. The site will shut at 4pm, and you need to allow enough time to dispose of your waste. 
  • Fly-tipping is a crime. We’ll investigate all fly-tipping near our site gates.

Health and safety

  • Staff are not permitted to help you lift heavy items. This means that you'll need to manage your waste and recycling yourself.
  • If you have heavy or bulky items, you can bring someone from your own household to help you unload the items.
  • You will not be allowed onto the compactor platforms when a member of staff is operating the machines.
  • Customers will only be allowed onto compactor platforms and gantries one at a time.
  • You will not be able to use any toilets or welfare facilities at sites.
  • If you need to dispose of waste contaminated with coronavirus you should put this out for your regular kerbside waste collection. If this is not possible then you need to double bag the material and store it securely for 72 hours before bringing it to the site.
  • You should wear gloves, such as rubber gloves or gardening gloves, if you can. Masks are optional. If you wear gloves or a mask, you must take these home to dispose of them to reduce the risk of infection.
  • Respect staff on site and follow their instructions. They are there to guide you and keep you safe while on site and will not tolerate abuse.
  • The site may need to close temporarily with no warning.  

Before leaving home, we advise you to check our social media pages for service updates. Any updates will be posted on the following pages:

Recycling

  • We are committed to reducing waste and encouraging residents to reuse or recycle unwanted items.
  • The site operative overseeing the non-recyclable items container will advise you to dispose of any recyclable items in the appropriate containers. Only non-recyclable items are permitted to be disposed of in the non-recyclable container.
  • Site staff are trained to separate ferrous and non-ferrous metals in the scrap metal container and will remove non-ferrous items for separate recycling.

Business waste

  • Household waste recycling centres are for household waste only.
  • Business waste including waste from landlords is not permitted at any of Medway’s household waste and recycling centres. Business owners or managers are responsible for disposing of the waste produced by their businesses.
  • If site operatives suspect that you are disposing of business-related waste at our sites, you will be asked to complete a Trade Waste Declaration form.  This will then be submitted to Medway Council’s Enforcement Team for further investigation.

If you break the rules, we will refuse you entry to the site or ask you to leave without unloading.