Contents insurance can help protect your possessions from the risk of them getting broken, damaged or stolen.

Medway Council Landlord Services do not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for to help you decide if you need one.

Crystal Home Contents Insurance

Medway Council Landlord Services have teamed up with Thistle Tenant Risks who provide specialist Tenants Contents Insurance policies.

Thistle Tenant Risks Contents Insurance is a specialist insurance scheme provided by Thistle Tenant Risks and all tenants living in social and affordable housing can apply.

Thistle Tenant Risks Contents Insurance scheme can offer you insurance for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.

Benefits of choosing Thistle Tenant Risk

The benefits of choosing Thistle Tenant Risks include:

  • being able to apply over the phone or complete an application form
  • no excess (you do not pay the first part of the claim)
  • cover for theft, water damage, fire and many more household risks
  • cover for tenants improvements (up to £2,000)
  • cover for contents in sheds, outbuildings and garages (up to £2,000)
  • cover for damage to external glazing for which you are responsible
  • cover for replacement and installation of locks for outside doors or windows and alarms, if keys are lost or stolen
  • not needing you to have special door or window locks
  • cover for all postcodes 
  • flexible regular Pay As You Go payment options

Who the policy is for

Thistle Tenant Risks Contents Insurance has been designed to meet the demands and needs of social housing residents looking to buy home contents insurance. Thistle have approached a single insurer Allianz Insurance plc. The cover is subject to the terms, conditions, limitations and exclusions.

Based on the information you've been given, you can contact Thistle Tenant Risks if you are unsure if this insurance policy is right for you.

How to apply

You can apply by completing the home contents insurance application form or phoning Thistle Tenant Risks on 0345 450 7286.

For more information visit the Crystal Insurance Scheme website.

Before you apply, read the Thistle Insurance Services Terms of Business Agreement and Insurance Product Information document. These documents give you information on your rights, how we deal with you and your insurance and key information about the insurance cover. 

All Tenant Risks business is arranged on a non-advised basis. This means that you will be provided with the key information to be able to make an informed decision on which cover is appropriate for your needs.

Make a complaint about sale or service

If you feel you have not received the highest level of service contact Thistle Insurance Services so they can put things right for you and to improve the service in the future.

If you have a complaint about the sale or service of your insurance policy, call Thistle Insurance Services on 0345 450 7286 or email customerrelations@thistleinsurance.co.uk.

Or write to:

Thistle Tenant Risks
Ground Floor, Southgate House
Southgate Street
Gloucester
GL1 1UB

Make a complaint about your policy

If you have a complaint about your policy, contact the Allianz Customer Satisfaction Manager by phone on 0330 102 1781, fax on 01483 529 717 or by emailing allianzretailcomplaints@allianz.co.uk.

Allianz Insurance plc
PO Box 10623
Wigston
LE18 9HJ

You can also request a copy of Thistle's complaints procedure.

More about the Thistle Insurance Services complaint procedure