On Wednesday 5 October 2022 the Medway Rents Online account may be unavailable

This is due to essential maintenance.

Register for a Medway Rents Online account

A Medway Rents Online account gives you a simple way to manage your housing tenancies in one place.

By setting up an account you can:

  • pay housing rent
  • keep track of your housing balances
  • view rent statements
  • see upcoming rent payments.

Register for a Medway Rents Online account - this should take around 5 minutes.

Once you're registered, we'll send an email confirmation and a letter with your User ID and details on how to finish setting up your account.

Log into your Medway Rents Online account

Pay online

You can make a rent payment online quickly without registering or logging in.

To pay online without logging in, you will need:

  • your reference, invoice or serial number
  • your rent amount.

Pay your council rent online

We cannot accept online payments by American Express, Electron or Maestro International cards.

If you need to pay by Electron or Maestro International cards you can pay by phoning 01634 333 344, Monday to Thursday from 9.30am to 5pm and Friday from 9.30am to 4.45pm.

Set up a Direct Debit

You can also pay your rent quickly and easily by Direct Debit.

You can set up a Direct Debit by phoning 01634 333 344. 

You will need to have your bank or building society account details.

Other ways to pay

You can pay your council rent in a way that suits you, visit our payment methods page to find more ways to pay.

Help paying your rent

If you need help paying your rent you may be eligible for a discount.

Find out if you could get help with your rent

Universal Credit

If you currently claim Housing Benefit, check how Universal Credit may affect you.

Rent arrears and debts

If you are struggling with debt or your finances, do not ignore it. You can get help and advice by calling freephone 0800 408 80 80.