Register for a Medway Rents Online account
A Medway Rents Online account gives you a simple way to manage your housing tenancies in one place.
By setting up an account you can:
- pay housing rent
- keep track of your housing balances
- view rent statements
- see upcoming rent payments
Register for a Medway Rent Online account - this should take around 5 minutes.
Once you're registered, we'll send an email confirmation and a letter with your User ID and details on how to finish setting up your account.
You can make a rent payment online quickly without registering or logging in.
To pay online without logging in, you will need:
- your reference, invoice or serial number
- your rent amount
We cannot accept online payments by American Express, Electron or Maestro International cards.
If you need to pay by Electron or Maestro International cards you can pay by phoning 01634 333344, Monday to Thursday from 8:30am to 5:15pm and Friday from 8:30am to 4:45pm.
Set up a direct debit
You can also pay your rent quickly and easily by direct debit.
You can set up a direct debit by phoning 01634 333 344.
You will need to have your bank or building society account details.
Help paying your rent
If you need help paying your rent you may be eligible for a discount.
If you currently claim housing benefit, this will be changing to Universal Credit from May 2018.
Rent arrears and debts
If you are struggling with debt or your finances, do not ignore it. You can get help and advice by calling freephone 0800 408 80 80.