If you need quick medical advice about an urgent medical concern that isn’t life-threatening emergency, you can phone the NHS number 111.

For less urgent health needs you should contact your GP or local pharmacist.

What happens when you call 111

The NHS 111 service is free and there for you 24 hours a day, 365 days a year.

When you call, a trained professional will talk to you about your symptoms.

Depending on your situation, they may then:

  • advise you to go to A&E
  • connect you to a nurse, emergency dentist or GP
  • arrange a face-to-face appointment if they think you need one
  • assess if you need an ambulance and send one out if needed

When to call the NHS helpline

You should call 111 if you:

  • need some medical advice quickly
  • have symptoms and you'd like someone to explain what to do next

If it's an emergency - call 999 immediately.

How to contact NHS 111

You can contact 111 by:

Find out more about NHS 111