Resident support parking permit terms and conditions

A resident support permit allows someone who visits you regularly, because you require care or medical help, to park if you live in a controlled parking zone (CPZ). 

How to apply

The person applying for the permit can be a family member or friend. 

Find out how to apply for a resident support parking permit.


We'll issue the permit subject to the provisions and conditions of the Medway Council Consolidated Orders 2016.

The permit is not transferable, and you must return it to Medway Council if the:

  • holder is no longer a resident as defined in the order
  • permit becomes illegible, mutilated or defaced.

The permit does not allow the holder to park in any parking place. For example, you cannot use it to park:

  • on single or double yellow lines within controlled parking zones
  • in car parks.

The permit does not guarantee a parking space or give special parking rights.

The permit is only valid if displayed clearly on the front windscreen of the registered vehicle. If the vehicle does not have a front windscreen (for example, a motorcycle) the permit must be displayed where the details can be viewed from outside the vehicle.

The vehicle the permit is registered for must be road worthy.

We'll issue a penalty charge notice (parking fine) if a permit is not clearly displayed, and we cannot confirm it’s valid.

We will only issue a resident support parking permit to a resident whose sole or main residency is within one of Medway’s controlled parking zones.

Permit renewals

You can renew a permit 1 month before it's due to expire. You can renew by post, phone or email. 

Find out how to renew your resident support parking permit.

Stolen and lost permits

Find out how to get a replacement permit if it lost or stolen.


We do not issue refunds for resident support permits. 

We can change the car details on a permit. To do this, you must:

  • return the old permit to us
  • give us proof of vehicle ownership and employment details.


We will cancel your permit if:

  • the information provided at the time of application is proved to be false
  • the permit is being misused.

If any vehicle is seen to be displaying a cancelled permit, a civil enforcement officer will issue a penalty charge notice (parking fine), as the permit will be deemed to be invalid.

You must return your permit if asked to do so by a council officer or authorised agent.

False information

If it's proved that you have given false information, you may be prosecuted and could face a fine of up to £2,500.

If it's proved that you have faked a parking permit, you could face a maximum fine of £5,000 in a magistrates court or an unlimited fine and 2 years imprisonment in the Crown Court.

How we use your personal information

GDPR law is designed to ensure you have a better understanding of:

  • what data we process
  • how we got it
  • what we do with it
  • who we share it with 
  • your rights regarding your data.

Read our privacy notice.

Sharing of information

Information given as part of this application may be shared with other agencies and organisations such as the Department for Work and Pensions. This is to satisfy the council that you are eligible for a permit or to detect fraud.

We take fraud and the misuse of a parking permit seriously and may carry out checks on the information you give us.

You must return the permit if we or our authorised agents ask you to do so.