We can help homes in Medway get rid of pests.

This service is run by Medway Norse in partnership with Medway Council. 

In our guide to pests you'll find information about the different types of pests as well as treatment options and prevention tips.

Picture of the Medway Norse logo

What we'll do

We'll visit your home and treat the ants with an insecticide to kill them.

Before we visit

Before we arrive you must make sure it is clean, tidy and safe so we can carry out the ants treatment.

If we’re unable to get to the infected area, we will not be able to go ahead with the treatment and you will not be refunded.

Cost and payment

The visit and treatment costs £30. Full payment must be made when you book online using a credit or debit card.

Book a visit

We can visit you Monday to Friday from 8am to 4pm.

Before you book

Before you book, please note that:

  • you can book now for homes of up to 5 bedrooms. If you have more than five bedrooms, call 01634 283 215
  • we'll treat all of your bedrooms with an insecticide spray to kill the bedbugs
  • we may need to carry out two treatments, both of which are included in the costs below. You will need to pay an addition fee for more treatment

Find out what you need to do before and after your treatment.

Cost and payment

It will cost:

  • £160 for a one-bedroom home
  • £200 for a two-bedroom home
  • £240 for a three-bedroom home
  • £280 for a four-bedroom home
  • £320 for a five-bedroom home

Full payment must be made when you book online using a credit or debit card.

We may need to carry out two treatments, both of which are included in the costs above. If you need any further treatment, you will need to pay an additional fee.

Book a visit

You can book for us to visit you Monday to Friday from 8am to 4pm.

Before you book

Before you book, please note that:

  • you can book now for homes with up to five bedrooms. If you have more than five bedrooms, call 01634 283 215
  • we'll put down poisoned bait to kill the cockroaches
  • we may need to carry out two treatments, both of which are included in the costs below. You will need to pay an addition fee for more treatment

Find out what you need to do before and after your treatment.

Cost and payment

It will cost:

  • £160 for a one-bedroom home
  • £200 for a two-bedroom home
  • £240 for a three-bedroom home
  • £280 for a four-bedroom home
  • £320 for a five-bedroom home

Full payment must be made when you book online using a credit or debit card.

We may need to carry out two treatments, both of which are included in the costs above.

If you need any further treatment, you will need to pay an additional fee.

Book a visit

You can book for us to visit you Monday to Friday from 8am to 4pm.

Before you book

Before you book, please note that:

  • you can only book now for homes with up to five bedrooms. If you have more than five bedrooms phone 01634 283 215
  • we'll treat your whole home but will not spray laminated flooring as it will damage it

Find out what you need to do before and after your treatment.

Cost and payment

It will cost:

  • £70 for a home of up to four bedrooms
  • £80 for a home of five bedrooms

Full payment must be made when you book online using a credit or debit card.

Book a visit

You can book for us to visit you Monday to Friday from 8am to 4pm.

What we'll do

When you book a visit we will:

  • visit your home twice
  • inspect your home for mice and possible causes
  • put down bait boxes with poison in them (these will be taken back at the end of the treatment)

Find out what you need to do before and after your treatment.

Cost and payment

A mice treatment costs £58 for two visits.

Full payment must be made when you book online using a credit or debit card.

In some cases we may need to visit you more than twice to get rid of your mice problem. If so, you will need to book and pay again.

Book a visit

You can book for us to visit you Monday to Friday from 8am to 4pm.

You will book your first visit now. The other visit will be scheduled later.

What we'll do

When you book a visit, we will:

  • visit your home twice
  • inspect your home for rats and possible causes
  • put down bait boxes with poison or traps in them (these will be taken back at the end of the treatment)

Find out what you need to do before and after your treatment.

Cost and payment

A rat treatment costs £58 for two visits.

Full payment must be made when you book online using a credit or debit card.

In some cases we may need to visit you more than twice to get rid of your rat problem. If so, you will need to book and pay again.

Book a visit

You can book for us to visit you Monday to Friday from 8am to 4pm.

You will book your first visit now. The other visit will be scheduled later.

Before you book

Before you book, please note that:

  • we'll treat the nest or nests with an insecticide that will kill the wasps
  • we cannot treat the nest or nests if it's over a pond, as the insecticide we use will kill your fish

Before and after your wasps treatment

Before we visit

Before we arrive you must make sure it is as clean and accessible as possible so we can carry out the wasps treatment.

If we’re unable to get to the affected area, we will not be able to go ahead with the treatment and you will not be refunded.

Cost and payment

It will cost you:

  • £58.50 for one nest
  • £68.50 for two nests
  • £78.50 for three nests
  • £88.50 for four nests
  • £98.50 for five nests

Full payment must be made when you book online using a credit or debit card.

Book a visit

You can book for us to visit you Monday to Friday from 8am to 4pm.

After treatment

Please do not touch or remove any wasps nests after your treatment until you're satisfied there is no more wasp activity.

If you cannot find the pest you're looking for try the British Pest Control Association website.

Report pests in a public place

You can also report pests you see in a public place, such as if you see rats in a town or park.

Cancel or change your pest control appointment

You can cancel your visit or change the date of your visit by 4pm the day before it's due to take place.

To do this, you will need your:

  • reference number for the booking (can be found in your confirmation email)
  • postcode

After 4pm you will not be able to change the date of your booking. You will need to cancel instead but you will not be entitled to a refund.

If you're not in

If you're not in when we arrive (and you have not cancelled or changed the date of your booking in time) you will not be entitled to a refund. If you would still like to use our service, you will need to book and pay again.

Terms and conditions

Read our terms and conditions for using our pest control service.