If you do not pay

You will be sent a reminder notice.

Once you have your reminder notice we will give you 7 days to pay, and you will need to continue to pay the instalments shown on your bill.

If you do not pay the rest of your instalments within 7 days, the balance for the full year's Council Tax will be due after a further 7 days.

If you do not pay the reminder notice, the instalment plan will be cancelled, the full year’s Council Tax will be due, and you will be sent a final notice.

If you pay what's due on the reminder notice but fall behind a second time

We will send a second reminder notice. We will give you 7 days to pay, and you will need to continue to pay the instalments shown on your bill.

If you fall behind a third time

If you fall behind your instalments a third time, your instalment plan will be cancelled, the full year’s Council Tax will be due and you will be sent a final notice.

You will then have 14 days to pay the balance shown to prevent the magistrates' court issuing a court summons.

About our text, email and voice message service

If your Council Tax falls into arrears we may send you a text, email or voice message before taking further action. By responding to this service, you may avoid paying extra costs.

You must pay the instalments shown on your last bill issued. Please do not rely on this service, as it may not always be available.

The messages will show as from 'MedwayC'. Each message will invite you to make a payment online using the link www.medway.gov.uk/pay or using the automated payment line.

Your mobile number will not be shared with any third party.

If you are worried that the contact you have received is not genuine, you can make a Council Tax payment online or by calling us on 01634 334 477.