In March, you will be sent a bill for the new financial year.

Your bill will tell you:

  • your account reference (which you’ll need to make payments and apply for reductions)
  • the total amount of Council Tax you will pay for the year
  • what Council Tax band your property has been valued at
  • about paying in instalments and other ways to manage your Council Tax

If you have not received your new bill by April you can request one by emailing ctax@medway.gov.uk.

Download the Council Tax booklet.

Download accessible version of the Council Tax booklet.

What you need to do if you pay by Direct Debit

If you pay by Direct Debit you do not need to do anything. Your Direct Debit will continue to be taken out as usual on your preferred date.

We will start collecting your new year’s council tax in April as long as you have not cancelled your direct debit. 

If you pay by Direct Debit in 10 monthly instalments, your Direct Debit will start again on 15 April, 28 April or 1 May depending on your chosen payment date.

It will tell you if your payment instalments will be collected by Direct Debit at the bottom of your bill.

If you do not pay by Direct Debit and would like to, you can set up your Direct Debit.

What to do if you pay by standing order

If you pay by standing order you will need to set up a new standing order with your bank to start in April.

If you choose to pay by direct debit you only need to set it up once and we will just tell you the amounts that will be collected each year.

Paying at the Post Office

Your bill will have a barcode on it that you need to take to the Post Office to make your payment.

You do not need a payment booklet to pay at the Post Office. We no longer issue payment booklets.

You will be charged a fee if you pay at the Post Office. You can save money if you pay by Direct Debit.

Paying at a bank

If you pay at a bank, you do not need a payment booklet. 

Make sure you quote the payment reference number shown on the front of your bill (this is your council tax account number). 

Our bank details are:

Bank: National Westminster Bank PLC
Account name: Head Office Collection Account
Bank account No: 00000000
Sort code: 57-17-50

If your payments end in January

Council Tax is normally paid over 10 months from April to January.

If you moved into the property last year, or your account was amended during the year, you may have been given instalments in February and March.

You can ask to pay over 12 months and choose from three payment dates when you set up your Direct Debit.

Reapplying for discounts

If you receive a Council Tax discount such as single person’s discount, you do not need to reapply as it will be automatically applied to your bill.

We will review your entitlement to the discount on a regular basis and we may send you a form to confirm you are still entitled.  If you receive a form you must complete and return it or your discount will be cancelled.

Check if you're eligible for a reduction

Check if you're eligible for the Council Tax Reduction Scheme or other Council Tax reductions.

You should continue to pay your Council Tax while you're waiting for your claim to be assessed or we may take recovery action.

If your bill says you owe money that you’ve paid

Your bill will include all payments received by the date of issue shown at the bottom of your bill.

If you make a payment after this date it will not be taken into account on the bill.

You can check your current Council Tax balance online.

If your bill is wrong

If your circumstances have changed or you think you should get a reduction you can let us know and:

Understanding your bill

Find out more about: