Change your Council Tax details

If you move home, change your name or change bank details

You'll need to let us know if there are any changes to your Council Tax details.

Find out more about:

You can also find out about changes that affect reductions.

Moving home

You'll need to register for Council Tax if you’ve moved to the area or you’re liable to pay Council Tax at a Medway address for the first time.

If you've received a Council Tax bill in your name for the property, you're already registered for Council Tax.

If you or a tenant are moving address, or you’ve bought or sold a property in the Medway area, you need to tell us so we can update your Council Tax details.

Find out what to do if you're a landlord or letting agent.

Tell us you've moved home

You'll need to notify us if you’re:

  • moving within Medway
  • moving into Medway
  • moving out of Medway.

We'll need to know:

  • the name of the people moving
  • the addresses you’re moving into or out of
  • the tenancy start or property purchase date
  • the tenancy end or property sale date
  • the date you move
  • previous resident’s contact information, if known.

Tell us you've moved home

What happens next

We’ll process your move notification as quickly as possible, and you’ll be sent a Council Tax bill showing your balance.

If you opt for paperless billing, we’ll email you when you can view your bill using a My Council Tax Online account.

If your account is in credit when you move:

  • any payments you made by Direct Debit will be either refunded or transferred to your new Medway Council Tax bill
  • you can request a Council Tax refund for amounts not paid by Direct Debit.

You'll need to register to vote at your new address. 

If you're claiming Housing Benefit or Council Tax Reduction you'll also need to update your claim.

You'll need to re-apply for any reductions you’re eligible for, or if your circumstances have changed, you may be eligible for a reduction you did not receive before.

Find out about Council Tax reductions.

Landlords and letting agents

You need to let us know when a tenant moves in or out of a property so we can bill the correct person. If there’s a gap in a tenancy then you’ll have to pay for the period in between.

We'll need to know the:

  • full name of your tenants
  • tenancy address
  • tenancy start or end date
  • date they moved in or out
  • where they have moved to or from, if known.

Report a change of tenants

Change your bank details

You can change the Direct Debit you already have with us by setting up a new Direct Debit instruction.

Any new instruction from you will cancel the existing one we hold.

You'll need to do this more than 5 working days before payment is due or we could take the payment from your old bank account.

You can also change the date your Direct Debit is taken on by setting up a new instruction.

After you set the Direct Debit up we’ll send you a bill to confirm your instalment amounts and dates.

Choose paperless billing to be sent an email notification when you can view your bill with a My Council Tax Online account, instead of receiving it by post.

Set up a new Direct Debit

If you want to cancel your Direct Debit, contact your bank and cancel it directly with them.

Update your name

If you or someone on your Council Tax account changes name, for example, after marriage or divorce, tell us so we can update these details.

You can use our online form to do this.

You'll need to tell us:

  • your Council Tax payment reference number (also known as the account number)
  • who the name change is for - yourself or someone else on your Council Tax account
  • the name currently on your Council Tax account and what you'd like this changed to
  • the reason for the name change 
  • your phone number and email address so we can contact you if we need further information.

Request a name change on your Council Tax account

You'll also need to update your electoral registration details by emailing electoralservices@medway.gov.uk.