If you're a homeowner or a tenant, you must tell us if you have moved:

Moving into Medway

If you're moving into Medway, you can sign up to My Council Tax online

This will mean you can easily:

  • check your Council Tax account information
  • go paperless by signing up for e-billing
  • set up a Direct Debit
  • view, download and print bills.

Moving within Medway

If you've moved to another Medway address you'll need to tell us you're moving.

If you have previously paid by Direct Debit your instruction will be transferred to your new account number. 

Moving out of Medway

If you’re moving out of Medway, you'll need to tell us you're moving so we can close your account.

This will stop you from paying Council Tax on your old property.

You can quickly and easily update your address online.

Update your address online

If your account is in credit when you move, you may be eligible for a Council Tax refund.


If you’ve moved home you'll need to reapply for any reductions you’re eligible for.

If your circumstances have changed, you may be eligible for a reduction you didn't receive before.

You may be eligible for a reduction or exemption if:

Find out about other Council Tax reductions