About home repairs

You can request a repair from us at any time of day, 7 days a week. Repairs are attended by our contractors Mears and are split into emergency, urgent and non-urgent repairs.

Telephone: 01634 333 601 or freephone 0800 073 0073.

Email: housingrepairs@medway.gov.uk

For more information visit the Mears website.

Emergency repairs

To be classed as an emergency repair, there must be significant risk to

  • health and safety
  • your property
  • other buildings.

We'll attend within 2 hours to make sure that no one is in danger, but the repair may not be completed at that time. A follow up visit may need to be arranged by the contractor to complete the repair.

Emergency repairs include:

  • complete loss of electrical power
  • unsafe, broken or missing electrical fittings
  • complete loss of gas supply
  • blocked, damaged or faulty flues to an open fire or gas appliance
  • complete loss of heating or water heating (between 1 November and 31 March only)
  • blocked toilet pans, soil stack or blocked foul drain
  • leaks from a water supply pipe, heating pipe, tank or cistern
  • boarding up broken windows or doors
  • loss of heating or hot water in homes for independent living.

Once a repair is reported

If you miss or cannot keep your appointment, you must contact us to rearrange the visit within 7 days or the job will be cancelled.

We'll leave a calling card if you are not in when we arrive.

If we do not hear from you in 7 days we will contact you to make another appointment.

If we cannot make another appointment, or you miss a second appointment, the job will be cancelled.