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We have help, support and guidance for those finding it difficult to pay their Council Tax instalments.
View help for Council Tax and how to pay below:
We can reduce the amount of Council Tax where we feel it is appropriate and will treat all applications on an individual basis. We will only award relief in exceptional circumstances and for a limited period of time. Find out if you can get an exemption or reduction in your Council Tax.
Paying your Council Tax by direct debit or online is a quick, easy and secure way of paying your bill without the worry of not paying on time.
The easiest and most secure way you can pay Council Tax is by direct debit.
You will need to have your payment reference number as shown on your Council Tax bill to complete this form. This helps us to deal with your request more efficiently.
Image of a mock council tax bill with reference number circled.
Pay by direct debit and:
- choose to pay on the 1st, 15th or 28th of the month over 10 months or 12 months*
- pay automatically but you can cancel at any time
- avoid late payments
- payments are protected by the Direct Debit Guarantee and refunded by your bank if there’s a mistake.
* You will pay the same amount of Council Tax in a year if you choose to pay over 10 months or over 12 months.
If you choose to pay over 10 months you will pay a higher payment but will have February and March payment free. If you pay over 12 months you will pay every month of the year with no payment break.
To amend or cancel a direct debit, you will need to cancel it with your bank and set up a new direct debit. You cannot amend your direct debit instructions on this website.
To pay online by debit or credit card, you’ll need:
- your Council Tax account number (this is your 'payment reference number', it can be found on your bill)
- the postcode of the property you’re paying for.
This is a new service. Your feedback will help to improve it.
Please leave us feedback about the new 'Pay your Council Tax online' service by clicking 'Leave feedback about this page' at the bottom of this page.
Paying for the first time
If you've moved home, you'll need to tell us you've moved to Medway and we will send you a bill to your new address with your payment reference number so you can pay or set up a direct debit.
If you're paying your Council Tax to Medway for the first time and your details have not changed, please follow the process above to set up your online or direct debit payment.