Medway Sport coronavirus (COVID-19) guidance | Medway Council

info Coronavirus (COVID-19) updates

Our sports centres are welcoming back customers in line with the government’s roadmap out of lockdown.

Outdoor activities

Medway Park, Strood and Hoo Sports Centres are now offering a range of outdoor activities, including:

  • outdoor fitness class programmes
  • organised football sessions at Strood Soccer Centre (junior clubs 4.30pm to 5.30pm, adults 6pm to 9pm)
  • club and casual track sessions at Medway Park track (5.30pm to 7.30pm).

You must book your class online in advance as we'll restrict numbers to allow for social distancing measures. 

Outdoor fitness classes are free for the following members: 

  • Premier
  • Class and Swim
  • Senior

Marquees will enable socially-distanced outdoor fitness classes to take place undercover.

You must access activities via an outside route. You must also arrive changed and ready for your class or session. 

Customers attending outdoor fitness classes will have access to the toilets.

Indoor activities

You can now attend the following pre-booked activities:

  • gym
  • lane swimming
  • family and pre-school household bubble swims
  • casual sports including racquet sports for household bubbles and exclusive support bubbles, following national governing body playing guidance. From 17 May 2021, up to 4 players from different households can play racquet sports together
  • swimming lessons (see below for more information)
  • indoor club bookings for children only.

You must book your activity online in advance.

You can also attend indoor group fitness classes from 17 May 2021. See individual centre pages for timetables.

Schools, further and higher education providers have already returned to our sports centres for swimming lessons and other PE sessions. 

Follow Medway Sport on Twitter and Facebook for further updates.

Memberships

  • direct debits for memberships resumed on Saturday 1 May 2021.
  • existing Premier and Gym or Class and Swim members will keep their pre-lockdown membership price for the next 12 months
  • if you have any questions regarding your membership, email membership.support@medway.gov.uk.

More about memberships

Swimming lessons

A new 14-week course for existing swimming lesson students began on 12 April 2021.

There will be a half-term break from Monday 31 May to Sunday 6 June. Class sizes will remain reduced in line with distancing and safety requirements.

Only one parent or guardian per child is allowed poolside.

Up to Stage 2 you will be asked to enter the water with your child, as teaching is from poolside only.

To join the waiting list email: swimlesson@medway.gov.uk

All sessions must be pre-booked online or over the phone by card:

  • Premier Members can book 14 days in advance.

  • Members can book 10 days in advance.

  • Non-members can book three days in advance.

Until 17 May 2021, recreational indoor racquet sports are restricted to players from the same household. Players will need to provide proof that they live at the same address when they arrive.

From 17 May 2021, up to 4 players from different households can play racquet sports together.

We recommend that all payment is made using contactless payment.

Timetable information can be found on the individual centre pages. 

If you are unable to attend a session, find out more about our cancellation policy and how to cancel a session

When you visit our council buildings, you will be asked to check in using the NHS Test and Trace app.

If you do not have the app, our staff will ask for your name, email, phone number and postcode. 

Find out more about NHS Test and Trace at council buildings.

We have introduced hand sanitiser units to all areas and added enhanced cleaning regimes and isolated equipment.

We have provided information on hand washing and sanitising equipment.

We have reduced customer numbers, so you can be sure that you can safely use the centre and all the facilities that remain accessible.

All customers, staff and contractors must now wear a face covering when moving through the centre, unless under 11 or exempt.

Please remove face coverings during activity sessions.

Our staff will maintain social distancing with each other and our customers.

You will also see screens at the reception and more space between equipment.

There is new signage around our centres making everyone aware of their personal responsibility to stay safe, hygienic and maintain social distancing.

There is directional signage around our centres to encourage a one-way system and minimise cross-over.

Our centres are operating with revised opening hours. See individual centre pages for full details.

Changing rooms are only available for swimming. Please minimise time spent in them.

We recommend you use the same changing room pre and post-swim. They will then be cleaned for the next session.

You must arrive ready to swim, then leave straight afterwards.

Toilets will be open for use and extra cleaning regimes are in place.

Lockers will be available for personal belongings. Ensure you bring the correct change: £1 for all lockers.

Based on our spaces available we expect to have a limit of maximum people in the centre at any one time, therefore all sessions must be pre-booked.

We will review this continuously and relax the restriction as advised.

In line with social distancing recommendations we are isolating certain pieces of equipment from use on the gym floor and in the studios.

Shared items such as mats will not be available. You will need to bring your own.

We will have cleaners stationed around the gym floor in key areas to assist with cleaning down equipment after use so it is sanitised and ready to be used by others.

We do ask that you use the blue paper towel and sanitising sprays available in the gym to wipe down equipment as you use it as a courtesy to other members.

Personal hand towels must not be brought into the gym.

The guidance we have received has shown our pools to be safe from COVID-19 as it is not viable in chlorine water.

Class sizes will remain reduced in line with distancing and safety requirements.

Only one parent or guardian per child is allowed poolside.

Up to Stage 2 you will be asked to enter the water with your child as the teacher is teaching from the side only.

More about swimming lessons

To join the waiting list email swimlesson@medway.gov.uk .

At this time these areas will remain closed from use due to social distancing restrictions.

Indoor fitness classes can resume from 17 May 2021.

Outdoor classes will continue until then at all centres, with marquees provided for cover, and social distancing measures in place.

Planning your gym and class visit

Do not attend your workout session if you are feeling unwell or are displaying any symptoms of COVID-19.

You should arrive ‘work-out ready’.

You cannot bring personal belongings into the gym or outdoor workout area including personal towels. There will be disposable blue roll available for use and dispose in the bins provided.

Phones or iPods will be allowed in the gym.

Lockers will available for all other personal items. Please ensure you bring the correct change. Lockers are £1 at all sites.

Toilets will be available. You should minimise the amount of time spent in them.

Hand sanitiser will be available on entry into and exit from the facility.

You should arrive on time to your booked class as late entry will not be permitted.

You may arrive at any time within your allocated gym session.

Please adhere to the one way system and dedicated entry and exit doors to ensure social distancing.

Under 16 sessions have now resumed and can be booked online.

Normal rules apply. Please respect the centre staff advice as they are there to help keep you safe.

Please clean each machine and equipment with the sanitiser and blue roll provided before use and again after use.

Do not stand and talk in groups.

Respect other users and maintain social distancing at all times during your session.

You may leave your gym session at any time within your hour slot and must vacate immediately when your gym session or class has finished.

If you require first aid, please notify the centre staff.

Toilets will be available. Please minimise the amount of time spent in them.

We recommend you go home to shower and change.

You should leave the facility promptly after your session, using the hand sanitiser provided on the way out.

Planning your swim visit

Casual lane swimming sessions are open to adult swimmers and children aged 12+. This is strictly for lane swimming only. An adult must accompany any child aged 12 to 16 to their session, either as a participant or spectator.

Family swimming sessions for household bubbles will be available to book over the phone with the individual centre.

If you have a Medway free swimming card, you must present your valid card at reception when arriving for any pre-booked swim.

Do not attend your swimming session if you are feeling unwell or are displaying any symptoms of coronavirus.

Only lane swimming will be allowed in the centre's main pool with limited numbers. These lanes will be available through hourly pre-bookable slots.

Following each slot the area will be cleaned and sanitised by our staff.

Hand sanitiser will be available on entry and exit to the pool.

Come ‘swim ready’ and pre-shower at home.

Changing rooms will be available, however please minimise the amount of time spent in them. We recommend you use the same cubicle pre and post-swim - they will then be cleaned for the next session.

Lockers can be used in same manner as above. Please ensure you bring the correct change: £1 for Medway Park and 50p for Strood.

No personal belongings or swim-aid equipment to be taken to poolside, including towels, floats and drinks. Pool shoes are encouraged.

The hydrotherapy pool and health suite at Strood will remain closed.

There will be no spectators poolside or in the spectator gallery. Only customers booked for specific activities will be given access to the centre.

You will need to wear a face covering when you make your way from reception to the changing room, unless you're exempt.

You do not need to wear a face covering when you're travelling from the changing room to the pool.

Normal pool rules apply. Please always listen to lifeguard advice. They are there to help keep you safe.

You should follow the arrows to your designated lane.

You should enter and exit pool by the sides if you are able. This is to limit the use of steps.

If you need assisted entry, please alert the lifeguard on your way onto poolside or reception.

There will slow, medium and fast lanes. You should use the most appropriate swimming lane for your ability.

Please follow directional arrows in lane. No overtaking is allowed.

If you need to stop at ends, please pull over to the far corners of your designated lane. Before pushing off at each turn, check to see if anyone faster is approaching.

Respect the other swimmers around you and do not make physical contact with other swimmers.

Always attempt to keep social distance between yourself and other swimmers.

You may leave the pool at any time within your one hour slot and must leave at the end of your session.

Post-swim showers are a poolside rinse off only. We recommend you go home to shower fully.

Changing rooms will be available, however please minimise the amount of time spent in them. We recommend you use the same cubicle pre and post-swim. They will then be cleaned for the next session.

These rules are based on the latest guidance from Swim England and will be reviewed and updated at regular intervals.

You will need to wear a face covering when you make your way from the changing room to the exit, unless you're exempt.

Planning your racquet sports session

Until 17 May 2021, indoor racquet sports can be booked by players from the same household. Customers will be required to provide proof that they live at the same address. This is in line with government guidance.

Players from an exclusive household support bubble can also book to play:

  • squash
  • badminton
  • table tennis.

This is for singles play only. See the definition of a support bubble.

From 17 May 2021, up to 4 adults from different households can play casual racquet sports together.

The rules are different for coached or educational groups. See the sport-specific details below for more information.

You should not attend if you feel unwell or have any COVID-19 symptoms.

All court sessions need to be booked in advance by phone with the relevant centre’s reception team. All court sessions must also end at the designated time.

Court bookings will be limited to 50 minutes to help minimise congestion between bookings.

Any club or coached session bookings will require a written risk assessment in advance.

Hand sanitiser will be available on entry into and exit from the facility.

You should arrive kitted up and ready to play.

Toilets will be available, however please minimise time spent in them.

You will need to bring your own equipment - we will not be able to lend out any racquets, bats or balls.

Spectating is discouraged. For children only, one parent or guardian is permitted. Social distancing must be strictly adhered to.

Until 17 May 2021, indoor court bookings are limited to adults from the same household bubble. Under 18s and those with a disability can play supervised singles or doubles with players from outside their household.

From 17 May 2021, up to 4 adults from different households can play casual racquet sports together.

You must follow the arrows to your designated area. We are operating a one way system in and out of the main hall.

You should not move beyond your designated court onto other courts.

Always maintain social distancing during your session, adhering to sport-specific guidance on numbers:

  • avoid handshakes and high fives
  • hands should not be wiped dry on tables or court walls
  • shared equipment (for example, balls, shuttlecocks) should be cleaned regularly, especially during any group play sessions.

Badminton

  • recreational play for adults is restricted to adults from the same household bubble
  • organised club, coaches and recreational sessions for under 18s are permitted.

From 17 May 2021 up to 4 players from different households can play casual racquet sports together.

Table tennis

Indoor recreational play for adults is restricted to players in the same household bubble.

From 17 May 2021 up to 4 players from different households can play casual racquet sports together.

Squash

Squash is restricted to players from the same household bubble.

From 17 May 2021:

  • up to 4 players from different households can play casual racquet sports together
  • organised club, coaches and recreational sessions for under 18s are permitted.

First aid

If you need first aid, please tell the centre staff.

Toilets will be available, however please minimise time spent in them.

We recommend you go home to shower and change.

Please leave the facility promptly after your session, using the hand sanitiser provided on the way out.

These rules are based on the latest guidance from the national governing bodies and will be reviewed and updated at regular intervals.

Planning your football session

Nobody should attend Strood Soccer Centre if they feel unwell or are displaying any symptoms of coronavirus.

All football sessions need to be booked in advance and must end at the designated time.

Any club or coached session bookings will require a written risk assessment in advance.

Hand sanitiser will be available on entry to and exit from the facility.

You should come kitted up and ready to play.

Toilets will be available, however please minimise time spent in them.

Bring your own equipment – will are not able to loan any balls or bibs. All we provide are the goals and the pitches.

Football match play and training sessions are now fully permitted under Football Association (The FA) guidelines. Please see the The FA guidelines for more information.

You must follow the arrows to your designated area.

Please leave promptly at the end of your designated session time to help us minimise congestion.

You must maintain social distancing at all times during your session. This includes no handshakes, high fives or group goal celebrations.

Spitting is not permitted.

You should ensure equipment is handled as little as possible. This includes your own equipment as well as the goals.

If you require first aid, please notify the centre staff.

No spectators will be permitted.

Toilets will be available, however please minimise time spent in them. We recommend you go home to shower and change.

Please leave the facility promptly after your session, using the hand sanitizer provided on the way out.

Take all of your equipment and rubbish home with you.

These rules are based on the latest guidance from The Football Association and will be reviewed and updated at regular intervals.

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