info New national restrictions

In line with government guidelines for the new national lockdown, Medway Council’s sports centres are closed to the public.

Medway Park, Strood and Hoo sports centres will remain closed until Wednesday 2 December. Unless the government announces further measures, we will re-open when lockdown ends in line with the latest government restrictions.

We will continue to follow the stringent safety measures we have in place to keep customers and staff safe.

Splashes in Rainham will remain closed while it undergoes a £5 million redevelopment programme.

Gym memberships

All memberships will be frozen automatically. Existing credit will be carried forward to the next scheduled monthly direct debit date after we re-open.

All annual memberships and admission passes will automatically have the end dates extended by the length of the closure period.

No refunds will be made for memberships. If members decide to cancel their direct debit, they can re-start at the current prices when we re-open. View membership types.

Swimming lessons

The current swimming lesson programme has run for seven of the planned 13-week term.

Unless the guidance changes and closure measures are extended, we plan to start lessons on Thursday 3 December until Sunday 20 December. The outstanding weeks of the term will then be completed through January, or as soon as the lockdown measures are extended.

The new term of swimming lessons would then begin in February 2021, with existing customers getting priority for re-enrolment.

Block bookings

Clubs, partner organisations and regular block bookings will all be cancelled. Any pre-paid sessions will be credited to customer accounts. The centres will remain available to schools and further and higher education providers for educational purposes.

Our commitment to you

During lockdown, our staff will continue to support Medway Council’s coronavirus (COVID-19) response and support local residents wherever needed.

We will also offer an online workout programme to support the community to stay fit and healthy during lockdown. This will be a mixture of shorter workouts for everyone and a more comprehensive virtual class programme for our members.

We will schedule another deep clean of our facilities and deliver further staff training to maintain the current high standards within our centres.

General information

All sessions must be pre-booked online or over the phone paying by card.

Online booking for Premier Members is available 14 days in advance.

Online bookings for members is 10 days in advance.

Non-members can book 3 days in advance.

We recommend that all payment is made using contactless payment.

Activities available to book include badminton, fitness classes, gym, squash, swimming sessions and table tennis.

Timetable information can be found on the individual centre pages. 

If you are unable to attend a session, find out more about cancellation policy and how to cancel.

How to cancel a session

When you visit our buildings, we'll ask for your name, phone number and information about your visit. This is to keep you and others safe. You cannot enter our buildings if you do not give us your details.

We also have the QR code scanner on display for people to check in through the NHS COVID-19 app

More about test and trace.

We have introduced hand sanitiser units to all areas and added enhanced cleaning regimes and isolated equipment.

We have provided information on hand washing and sanitising equipment.

We have reduced customer numbers, so you can be sure that you can safely use the centre and all the facilities that remain accessible.

All customers, staff and contractors must now wear a face covering when moving through the centre, unless under 11 or exempt.

Please remove face coverings during activity sessions.

Our staff will maintain social distancing with each other and our customers.

You will also see screens at the reception and more space between equipment.

There is new signage around the centre making everyone aware of their personal responsibility to stay safe, hygienic and maintain social distancing.

There is directional signage around the centre to encourage a one-way system and minimise cross-over.

Our centres are operating with revised opening hours. See individual centre pages for full details.

Changing rooms are only available for swimming. Please minimise time spent in them.

We recommend you use the same changing room pre and post-swim. They will then be cleaned for the next session.

You must arrive ready to swim, then leave straight afterwards.

Toilets will be open for use and extra cleaning regimes are in place.

Lockers will be available for personal belongings. Ensure you bring the correct change: £1 for all lockers.

Based on our spaces available we expect to have a limit of maximum people in the centre at any one time, therefore all sessions must be pre booked.

We will review this continuously and relax the restriction as advised.

In line with social distancing recommendations we are isolating certain pieces of equipment from use on the gym floor and in the studios.

Shared items such as mats will not be available. You will need to bring your own.

We will have cleaners stationed around the gym floor in key areas to assist with cleaning down equipment after use so it is sanitised and ready to be used by others.

We do ask that you use the blue paper towel and sanitising sprays available in the gym to wipe down equipment as you use it as a courtesy to other members.

Personal hand towels must not be brought into the gym.

The guidance we have received has shown our pools to be safe from coronavirus as it is not viable in chlorine water.

Enrolment for January lessons will take place in December, with existing customers given priority booking. To request to book a swimming lesson and to join our waiting list email, please call 01634 336 655 or 01634 333 933 or email swimlesson@medway.gov.uk to book.

We have reduced our class sizes to 4 to 6 pupils. We are asking only one parent or guardian to attend the session. Up to Stage 2 you will be asked to enter the water with your child as the teacher is teaching from the side only.

About our swimming lessons

At this time these areas will remain closed from use due to social distancing restrictions.

We have currently moved all classes to the larger sports hall spaces.

Planning your gym and class visit

Do not attend your workout session if you are feeling unwell or are displaying any symptoms of coronavirus.

You should arrive ‘work-out ready’.

You cannot bring personal belongings into the gym or hall including personal towels. There will be disposable blue roll available for use and dispose in the bins provided.

Phones or iPods will be allowed in the gym.

Lockers will available for all other personal items. Please ensure you bring the correct change: Lockers are £1 at all sites.

Toilets will be available. You should minimise the amount of time spent in them.

Hand sanitiser will be available on entry into and exit from the facility.

You should arrive on time to your booked class as late entry will not be permitted.

You may arrive at any time within your allocated gym session.

Please adhere to the one way system and dedicated entry and exit doors to ensure social distancing.

Under 16 sessions have now resumed and can be booked online.

Normal rules apply. Please respect the centre staff advice as they are there to help keep you safe.

Please clean each machine and equipment with the sanitiser and blue roll provided before use and again after use.

Do not stand and talk in groups.

Respect other users and maintain social distancing at all times during your session.

You may leave your gym session at any time within your hour slot and must vacate immediately when your gym session or class has finished.

If you require first aid, please notify the centre staff.

Toilets will be available. Please minimise the amount of time spent in them.

We recommend you go home to shower and change.

You should leave the facility promptly after your session, using the hand sanitizer provided on the way out.

Planning your swim visit

Do not attend your swimming session if you are feeling unwell or are displaying any symptoms of coronavirus.

Only lane swimming will be allowed in the centre's main pool with limited numbers. These lanes will be available through hourly pre-bookable slots.

Following each slot the area will be cleaned and sanitised by our staff.

Hand sanitiser will be available on entry and exit to the pool.

Come ‘swim ready’ and pre-shower at home.

Changing rooms will be available, however please minimise the amount of time spent in them. We recommend you use the same cubicle pre and post-swim - they will then be cleaned for the next session.

Lockers can be used in same manner as above. Please ensure you bring the correct change: £1 for Medway Park and 50p for Strood.

No personal belongings or swim-aid equipment to be taken to poolside, including towels, floats and drinks. Pool shoes are encouraged.

The hydrotherapy pool and health suite at Strood will remain closed.

The teaching pool and boom pool will only be open during family swim sessions and must be pre-booked.

Only children over the age of 8 and able to swim a length unaided will be allowed within the family lane swim.

There will be no spectators poolside or in the spectator gallery. Only customers booked for specific activities will be given access to the centre.

Normal pool rules apply. Please always listen to lifeguard advice. They are there to help keep you safe.

You should follow the arrows to your designated lane.

You should enter and exit pool by the sides if you are able, this is to limit the use of steps.

If you require assisted entry, please alert the lifeguard on your way onto poolside or reception.

There will slow, medium and fast lanes. You should use the most appropriate swimming lane for your ability.

Please follow directional arrows in lane. No overtaking is allowed.

If you need to stop at ends, please pull over to the far corners of your designated lane. Before pushing off at each turn, check to see if anyone faster is approaching.

Respect the other swimmers around you and do not make physical contact with other swimmers.

Always attempt to keep social distance between yourself and other swimmers.

You may leave the pool at any time within your 1 hour slot and must leave at the end of your session.

Post-swim showers are a poolside rinse off only. We recommend you go home to shower fully.

Changing rooms will be available, however please minimise the amount of time spent in them. We recommend you use the same cubicle pre and post-swim. They will then be cleaned for the next session.

These rules are based on the latest guidance from Swim England and will be reviewed and updated at regular intervals.

Planning for your racket sports session

Nobody should attend if they feel unwell or are displaying any symptoms of coronavirus.

All court sessions need to be booked in advance and must end at the designated time.

Court bookings will be limited to 50 minutes to help minimise congestion between bookings.

Any club or coached session bookings will require a written risk assessment in advance.

Hand sanitiser will be available on entry into and exit from the facility.

You should arrive kitted up and ready to play.

Toilets will be available, however please minimise time spent in them.

You will need to bring your own equipment - we will not be able to lend out any rackets, bats or balls.

Spectating is discouraged. For children only, one parent or guardian is permitted. Social distancing must be strictly adhered to.

You must follow the arrows to your designated area. We are operating a one way system in and out of the main hall.

You should not move beyond your designated court onto other courts.

Always maintain social distancing during your session, adhering to sport-specific guidance on numbers.

  • avoid handshakes and high fives.
  • hands should not be wiped dry on tables or court walls.
  • Shared equipment (for example, balls, shuttlecocks) should be cleaned regularly, especially during any group play sessions.

Badminton

For badminton, singles and doubles play in groups from different households can now take place, if 2m distancing is maintained as much as possible.

Table tennis

For table tennis, players should use one side of the table and not swap ends. The table should be wiped down before and after session.

Doubles play for table tennis is currently not permitted. Individuals can train and play in bubbles of up to 6 people across 2 or 3 tables, with no more than 2 people on each table at any time.

For squash, players from different households should play a socially distant version of the game called Sides.

See details about Sides on the England Squash website

First aid

If you need first aid, please tell the centre staff.

Toilets will be available, however please minimise time spent in them.

We recommend you go home to shower and change.

Please leave the facility promptly after your session, using the hand sanitizer provided on the way out.

These rules are based on the latest guidance from the National Governing Bodies and will be reviewed and updated at regular intervals.

Planning for your football session

Nobody should attend Strood Soccer Centre if they feel unwell or are displaying any symptoms of coronavirus.

All football sessions need to be booked in advance and must end at the designated time.

Any club or coached session bookings will require a written risk assessment in advance.

Hand sanitiser will be available on entry to and exit from the facility.

You should come kitted up and ready to play.

Toilets will be available, however please minimise time spent in them.

Bring your own equipment – will are not able to loan any balls or bibs. All we provide are the goals and the pitches.

Football match play and training sessions are now fully permitted under Football Association (The FA) guidelines. Please see the The FA guidelines for more information.

You must follow the arrows to your designated area.

Please leave promptly at the end of your designated session time to help us minimise congestion.

You must maintain social distancing at all times during your session. This includes no handshakes, high fives or group goal celebrations.

Spitting is not permitted.

You should ensure equipment is handled as little as possible. This includes your own equipment as well as the goals.

If you require first aid, please notify the centre staff.

No spectators will be permitted.

Toilets will be available, however please minimise time spent in them. We recommend you go home to shower and change.

Please leave the facility promptly after your session, using the hand sanitizer provided on the way out.

Take all of your equipment and rubbish home with you.

These rules are based on the latest guidance from The Football Association and will be reviewed and updated at regular intervals.

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