info Tier 3: Very High alert level restrictions

In line with the latest government guidelines, Medway Park, Strood and Hoo sports centres have re-opened to the public.

The gym, pool, sports halls and outdoor facilities are open for pre-booked activities. Swimming lessons resumed on Thursday 3 December 2020.

We will continue to offer a comprehensive programme of online fitness classes via our new Medway Sport video channel. This will be made available to all Premier, Gym & Swim and Class & Swim members while we are unable to deliver indoor classes in person. We are also introducing a programme of outdoor classes.

Stringent safety, cleaning and distancing measures will continue to be in place within our centres. Face masks must still be worn when moving through our buildings, unless you are exempt or under 11 years of age.

The guidance from the government and national governing bodies is continually evolving so please continue to check back for further updates.

We look forward to welcoming you back.

Gym memberships

All memberships were frozen when the national lockdown started. No further direct debit payments will be taken until January 2021.

All activities, including the gym and lane swimming, will need to be booked in advance. Premier Members will continue to be able to book up to 14 days in advance, with other monthly membership customers able to book online from up to 10 days in advance.

If you have not previously received information about accessing the online exercise class programme, please email medwaysport@medway.gov.uk with your name and membership number and we will update your membership record.

View membership types.

Swimming lessons

The current term of swimming lessons that was suspended for the national lockdown resumed on Thursday 3 December. Lessons will continue until 20 December, with the remaining weeks of this 13-week term being completed in January. The spring term will then start in February 2021. 

The same safety procedures that were in place before the lockdown will remain. We will be contacting customers directly, and updating the swimming lessons page with further information. If you have any questions please email swimlesson@medway.gov.uk.

Club and block bookings

Junior club sessions in the pool and athletics track can resume, as can outdoor football and athletics sessions for all ages. Indoor sports activities for under 18s are permitted, following the latest government guidance, and adults from the same household bubble can play racket sports indoors.

We are continuing to monitor the latest national guidance to ensure everyone is adhering to the relevant safety measures required for their sport.

Schools, colleges and universities can continue to use the pool, gym, sports hall and athletics track for educational purposes.

General information

All sessions must be pre-booked online or over the phone paying by card.

All indoor court bookings need to be made by phone with the relevant centre’s reception team.

Online booking for Premier Members is available 14 days in advance.

Online bookings for members is 10 days in advance.

Non-members can book 3 days in advance.

We recommend that all payment is made using contactless payment.

Activities available to book include badminton, fitness classes, gym, squash, swimming sessions and table tennis.

Timetable information can be found on the individual centre pages. 

If you are unable to attend a session, find out more about cancellation policy and how to cancel.

How to cancel a session

When you visit our buildings, we'll ask for your name, phone number and information about your visit. This is to keep you and others safe. You cannot enter our buildings if you do not give us your details.

We also have the QR code scanner on display for people to check in through the NHS COVID-19 app

More about test and trace.

We have introduced hand sanitiser units to all areas and added enhanced cleaning regimes and isolated equipment.

We have provided information on hand washing and sanitising equipment.

We have reduced customer numbers, so you can be sure that you can safely use the centre and all the facilities that remain accessible.

All customers, staff and contractors must now wear a face covering when moving through the centre, unless under 11 or exempt.

Please remove face coverings during activity sessions.

Our staff will maintain social distancing with each other and our customers.

You will also see screens at the reception and more space between equipment.

There is new signage around the centre making everyone aware of their personal responsibility to stay safe, hygienic and maintain social distancing.

There is directional signage around the centre to encourage a one-way system and minimise cross-over.

Our centres are operating with revised opening hours. See individual centre pages for full details.

Changing rooms are only available for swimming. Please minimise time spent in them.

We recommend you use the same changing room pre and post-swim. They will then be cleaned for the next session.

You must arrive ready to swim, then leave straight afterwards.

Toilets will be open for use and extra cleaning regimes are in place.

Lockers will be available for personal belongings. Ensure you bring the correct change: £1 for all lockers.

Based on our spaces available we expect to have a limit of maximum people in the centre at any one time, therefore all sessions must be pre booked.

We will review this continuously and relax the restriction as advised.

In line with social distancing recommendations we are isolating certain pieces of equipment from use on the gym floor and in the studios.

Shared items such as mats will not be available. You will need to bring your own.

We will have cleaners stationed around the gym floor in key areas to assist with cleaning down equipment after use so it is sanitised and ready to be used by others.

We do ask that you use the blue paper towel and sanitising sprays available in the gym to wipe down equipment as you use it as a courtesy to other members.

Personal hand towels must not be brought into the gym.

The guidance we have received has shown our pools to be safe from coronavirus as it is not viable in chlorine water.

Enrolment for January lessons will take place in December, with existing customers given priority booking. To request to book a swimming lesson and to join our waiting list email, please call 01634 336 655 or 01634 333 933 or email swimlesson@medway.gov.uk to book.

We have reduced our class sizes to 4 to 6 pupils. We are asking only one parent or guardian to attend the session. Up to Stage 2 you will be asked to enter the water with your child as the teacher is teaching from the side only.

About our swimming lessons

At this time these areas will remain closed from use due to social distancing restrictions.

Indoor fitness classes are currently suspended under the Tier 3: High Alert Level restrictions.

Planning your gym and outdoor class visit

Do not attend your workout session if you are feeling unwell or are displaying any symptoms of coronavirus.

You should arrive ‘work-out ready’.

You cannot bring personal belongings into the gym or outdoor workout area including personal towels. There will be disposable blue roll available for use and dispose in the bins provided.

Phones or iPods will be allowed in the gym.

Lockers will available for all other personal items. Please ensure you bring the correct change: Lockers are £1 at all sites.

Toilets will be available. You should minimise the amount of time spent in them.

Hand sanitiser will be available on entry into and exit from the facility.

You should arrive on time to your booked class as late entry will not be permitted.

You may arrive at any time within your allocated gym session.

Please adhere to the one way system and dedicated entry and exit doors to ensure social distancing.

Under 16 sessions have now resumed and can be booked online.

Normal rules apply. Please respect the centre staff advice as they are there to help keep you safe.

Please clean each machine and equipment with the sanitiser and blue roll provided before use and again after use.

Do not stand and talk in groups.

Respect other users and maintain social distancing at all times during your session.

You may leave your gym session at any time within your hour slot and must vacate immediately when your gym session or class has finished.

If you require first aid, please notify the centre staff.

Toilets will be available. Please minimise the amount of time spent in them.

We recommend you go home to shower and change.

You should leave the facility promptly after your session, using the hand sanitizer provided on the way out.

Planning your swim visit

Lane swimming is currently available for swimmers age 16 plus only. Family swimming is not possible under the Tier 3: Very High alert level guidance.

Do not attend your swimming session if you are feeling unwell or are displaying any symptoms of coronavirus.

Only lane swimming will be allowed in the centre's main pool with limited numbers. These lanes will be available through hourly pre-bookable slots.

Following each slot the area will be cleaned and sanitised by our staff.

Hand sanitiser will be available on entry and exit to the pool.

Come ‘swim ready’ and pre-shower at home.

Changing rooms will be available, however please minimise the amount of time spent in them. We recommend you use the same cubicle pre and post-swim - they will then be cleaned for the next session.

Lockers can be used in same manner as above. Please ensure you bring the correct change: £1 for Medway Park and 50p for Strood.

No personal belongings or swim-aid equipment to be taken to poolside, including towels, floats and drinks. Pool shoes are encouraged.

The hydrotherapy pool and health suite at Strood will remain closed.

There will be no spectators poolside or in the spectator gallery. Only customers booked for specific activities will be given access to the centre.

Normal pool rules apply. Please always listen to lifeguard advice. They are there to help keep you safe.

You should follow the arrows to your designated lane.

You should enter and exit pool by the sides if you are able, this is to limit the use of steps.

If you require assisted entry, please alert the lifeguard on your way onto poolside or reception.

There will slow, medium and fast lanes. You should use the most appropriate swimming lane for your ability.

Please follow directional arrows in lane. No overtaking is allowed.

If you need to stop at ends, please pull over to the far corners of your designated lane. Before pushing off at each turn, check to see if anyone faster is approaching.

Respect the other swimmers around you and do not make physical contact with other swimmers.

Always attempt to keep social distance between yourself and other swimmers.

You may leave the pool at any time within your 1 hour slot and must leave at the end of your session.

Post-swim showers are a poolside rinse off only. We recommend you go home to shower fully.

Changing rooms will be available, however please minimise the amount of time spent in them. We recommend you use the same cubicle pre and post-swim. They will then be cleaned for the next session.

These rules are based on the latest guidance from Swim England and will be reviewed and updated at regular intervals.

Planning your racket sports session

Indoor racket sports are currently restricted to adults from the same household bubble. The rules are different for under 18s, players with a disability and coached/educational groups. See the sport-specific details below for more information.

Nobody should attend if they feel unwell or are displaying any symptoms of coronavirus.

All court sessions need to be booked in advance by phone with the relevant centre’s reception team. All court sessions must also end at the designated time.

Court bookings will be limited to 50 minutes to help minimise congestion between bookings.

Any club or coached session bookings will require a written risk assessment in advance.

Hand sanitiser will be available on entry into and exit from the facility.

You should arrive kitted up and ready to play.

Toilets will be available, however please minimise time spent in them.

You will need to bring your own equipment - we will not be able to lend out any rackets, bats or balls.

Spectating is discouraged. For children only, one parent or guardian is permitted. Social distancing must be strictly adhered to.

Indoor court bookings are currently limited to adults from the same household bubble under the Tier 3: Very High Alert level guidance. Under 18s and those with a disability can play supervised singles or doubles with players from outside their household.

You must follow the arrows to your designated area. We are operating a one way system in and out of the main hall.

You should not move beyond your designated court onto other courts.

Always maintain social distancing during your session, adhering to sport-specific guidance on numbers.

  • avoid handshakes and high fives.
  • hands should not be wiped dry on tables or court walls.
  • Shared equipment (for example, balls, shuttlecocks) should be cleaned regularly, especially during any group play sessions.

Badminton

Recreational play for adults is restricted to adults from the same household bubble.

Under 18s and those with a disability can play supervised singles or doubles with players from outside their household.

Group activity and competition is restricted to under 18s, players with a disability and education groups, up to a maximum of 15 participants.

Table tennis

Recreational play for adults is restricted to players within the same household bubble.

Local league play is not possible under the Tier 3: High Alert Level guidance.

Under 18s and people with a disability can play within bubbles of up to 15 players.

Squash

Squash for adult players is restricted to two adults from the same household bubble.

First aid

If you need first aid, please tell the centre staff.

Toilets will be available, however please minimise time spent in them.

We recommend you go home to shower and change.

Please leave the facility promptly after your session, using the hand sanitizer provided on the way out.

These rules are based on the latest guidance from the National Governing Bodies and will be reviewed and updated at regular intervals.

Planning your football session

Nobody should attend Strood Soccer Centre if they feel unwell or are displaying any symptoms of coronavirus.

All football sessions need to be booked in advance and must end at the designated time.

Any club or coached session bookings will require a written risk assessment in advance.

Hand sanitiser will be available on entry to and exit from the facility.

You should come kitted up and ready to play.

Toilets will be available, however please minimise time spent in them.

Bring your own equipment – will are not able to loan any balls or bibs. All we provide are the goals and the pitches.

Football match play and training sessions are now fully permitted under Football Association (The FA) guidelines. Please see the The FA guidelines for more information.

You must follow the arrows to your designated area.

Please leave promptly at the end of your designated session time to help us minimise congestion.

You must maintain social distancing at all times during your session. This includes no handshakes, high fives or group goal celebrations.

Spitting is not permitted.

You should ensure equipment is handled as little as possible. This includes your own equipment as well as the goals.

If you require first aid, please notify the centre staff.

No spectators will be permitted.

Toilets will be available, however please minimise time spent in them. We recommend you go home to shower and change.

Please leave the facility promptly after your session, using the hand sanitizer provided on the way out.

Take all of your equipment and rubbish home with you.

These rules are based on the latest guidance from The Football Association and will be reviewed and updated at regular intervals.

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