Problems with Housing Services Online account We're currently experiencing issues with the Housing Services Online account service on certain smartphones. We're working on fixing this issue and apologise for any inconvenience caused. If you need to make a payment over the phone, call 01634 333 344 - Monday and Tuesday, 9am to 4pm, and Wednesday to Friday, 9.30am to 4pm. This section is for Medway Council tenants. We're a social housing landlord, providing advice and information to our tenants for council housing. What you will find Here you'll find everything you need to know about: having a tenancy with us paying your rent tenancy support services community outreach. Pay your council rentFind your housing officerAbout home for independent livingAbout home repairs Our new tenancy agreements and tenant's handbook We have updated our tenancy agreement and our handbook. Download our new agreements and handbook Your home and tenancy Paying your rent Home improvements Rent arrears and debts Leaseholder services Right to buy About council tenancies Tenant rights and responsibilities Tenancies and tenancy agreements Tenancy transfer and mutual exchange Starting a new tenancy Tenant services Find a housing officer Leaseholder services Council tenant anti-social behaviour Rent a garage Repairs and improvement services Home repairs Handyman service Keeping your home safe Adapting your home Gas servicing in council homes If there's a fire in your block Preventing fires in your home Fire safety tips Estate services Estate wardens Estate inspection timetable Estate inspection reports Homes for Independent Living About the independent living scheme Independent living accommodation types Independent living scheme locations Independent living support officer responsibilities Independent living resident responsibilities Help and support Care services in Medway Adult social care support Support for young people Cost of living: Help for households Family and carer support Get involved Have your say in housing services Housing services events Housing performance measures Make a comment, compliment or complaint Contact us Duty line phone: 01634 333 344 (Monday and Tuesday, 9am to 4pm, and Wednesday to Friday, 9.30am to 4pm) Tenancy team email: housingtenancyteam@medway.gov.uk Income team email: housingincometeam@medway.gov.uk Repairs team phone: 01634 333 601 or free phone 0800 073 0073 Housing repairs email: housingrepairs@medway.gov.uk. Related pages Housing policies Homes for Independent Living downloads Leaseholder policies Repairs policies Tenancy policies Rents policies Housing service standard Home contents insurance Housing property policies Information for leaseholders Annual housing service report 2022 to 2023
Our new tenancy agreements and tenant's handbook We have updated our tenancy agreement and our handbook. Download our new agreements and handbook
Problems with Housing Services Online account
Problems with Housing Services Online account