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Latest News

Local Offers 2015 update

Local Offers are service standards developed in partnership with residents and are delivered in addition to our everyday services.  Local Offers are designed to meet specifically identified needs and priorities and can apply to all tenants and leaseholders, or just to individual estates or neighbourhoods.

View an update of our Local Offers for 2015/2016.


Housing Matters

Housing Matters Spring 2015Our Spring edition of Housing Matters is out now

In this edition you can find out about the new Resource Centre, new council homes, new ways to have your say and what you need to know about Universal Credit.

View previous editions of Housing Matters.


Mears Energy Saving Booklet

Find out how to waste less energy and save money with the Mears Energy Saving Booklet (PDF 1.172KB).


2015 Estate Inspection timetable

Our Estate Inspections timetable has been updated and is now available. If you would like more information on estate inspections then visit the estate services page or contact your housing officer.

Annual report on performance 2013/14Annual report 2014

The Medway Council Housing Services Annual report on performance 2013/14 is now available.

Read about:

  • Our services
  • You said, we did
  • Local offers - and how we respond to them
  • How we are performing
  • How we involve our customers

If you would like a printed copy please contact us on 01634 333344

View previous editions of the annual report.

To use the above pdf and others like it you will need Adobe Acrobat Reader. If you do not have it on your computer, please use our advice page.

Beko Recall Campaign - Important safety warning for residents

Beko is still seeking some older models of Beko, Flavel and Leisure gas cookers that can produce potentially fatal levels of Carbon Monoxide, if used incorrectly with the grill door closed. Check this leaflet to see if you are at risk.

Increased Right to Buy Discount

If you’ve been a tenant for 5 years or more, under Right to Buy you could now get up to 70% or a maximum of £77,900 off your house or flat.

For more information check our Right to Buy page, contact the Right to Buy helpline on 0300 123 0913 or visit GOV.UK's Right to Buy information page. 

How to rent

DCLG has a newly published guide"How to Rent" to help prospective and current tenants understand their rights and responsibilities when renting in the Private Rented sector.

Adult learning for residents

Housing Services are committed to assisting residents in improving their financial circumstances, and securing a job may be a way of achieving this. As a result, we are working alongside Medway Adult and Community Learning Services (MACLS) to provide free training for residents who meet the right criteria. This includes, but is not limited to, those in receipt of housing benefit and currently seeking employment. To view an up-to-date list of the courses available, access the MACLS web page or for more information phone 01634 338400.

Free e-learning courses for Medway residents

Medway Council has introduced an innovative new training package on a variety of subjects, from basic home maintenance to preparing for interviews.

Produced in conjunction with Housing e-Academy, these mini-courses are a brilliant opportunity for you to enhance your skills in different areas. If we receive positive feedback, more courses will be designed and added in the future.

The Housing e-Academy e-learning course offers 18 different modules encompassing energy saving tips, advice on feeding a family on a budget, guidance on how to enhance your internet and computer skills, and much more!

In addition, this free training is a great way to bolster your CV if you're looking to switch careers, or if you're hoping to get back into work after a period of unemployment.

It's as easy as 1, 2, 3...

To start making the most of this fantastic opportunity, you need to do three things:

Visit https://housingea.vc-tms.co.uk/selfregistration.aspx  

Register your details, ensuring you select Medway Council as your housing provider from the drop-down list. Select your modules, and start learning!

Draft Housing Strategy 2015-18

The Draft Housing Strategy 2014-16 sets out our strategic approach for housing services and details how we will enable the delivery of these services.

To view the draft strategy please visit The Draft Housing Strategy 2015-18 page and follow the contact details for the Housing Strategy & Development team to have your say.

Housing in Medway

Council tenants - leaseholder or a landlord - living in private or social housing

Private housing

Private housing - Private landlords - Private tenants - Home ownership

Social housing

Housing Strategy - Affordable housing - Apply for housingKent Homechoice - Disabled adaptations - Supported Housing

Council housing

Council housing - Housing management - Council tenants - Paying rent and rent arrears - Repairs - Estate Services - Garages - Anti-social behaviour - Homes for Independent Living - Leaseholders - Resident and leaseholder involvement - Capital works

Housing Solutions

Housing Solutions - Homelessness - Housing options - Temporary accommodation - Domestic abuse - Rough sleepers - Refuges - Medway homelessness forum.

Key information

Housing policies and strategies -  Housing Services advice leafletsMaking a complaint, compliment or suggestion - Housing advice - Visiting Housing Services in person - Housing performance - Housing benefits


Contact Housing Services

Phone: 01634 306 000

Email: housing@medway.gov.uk

In writing: Housing Services, Medway Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR