Contact us using a British Sign Language (BSL) interpreter

Connect with a BSL interpreter by video call who can communicate between you and a council staff member.

Contact us using a BSL interpreter

We want you to be able to request a service and find information in the most efficient, convenient ways.

By using our online forms, your request will go straight to the right department. Our online forms are available 24 hours a day, 7 days a week.

Contact a service

You can find other ways to contact our services below. Or try our homepage.

Report a concern about an adult

How to get adult social care

Care options for older people

Email: ss.accessandinfo@medway.gov.uk (social services enquiries only)

Phone: 01634 334 466

Text Relay: 18001 01634 334 466

Telephone lines open Monday to Friday, 9am to 5pm.

You need to book an appointment with the Medway Register Office.

Register a birth

Register a death

Give notice

Address: Medway Register Office, Northgate, Rochester, ME1 1LS Phone: 01634 338 998

Blue Badge

Apply or renew a Blue Badge

What happens after you apply

Report misuse

Email: blue.badges@medway.gov.uk

Phone: 01634 333 355 (telephone lines open Monday to Friday, 9am to 5pm)

Write to: The Blue Badge Service, Customer and Business Support Service, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Disabled parking bay applications

Request a disabled parking bay online

You can also apply for a disabled parking bay by calling 01634 333 333.

Children and family hubs in Medway

Concerned about a child

Get help paying for childcare

Email: familyinfo@medway.gov.uk

Phone: 01634 332 195

Telephone lines open Monday to Friday 8.30am to 5pm

Minicom: 01634 333 111

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Concerned about a child

Choosing childcare

Early help in Medway

Email: ss.accessandinfo@medway.gov.uk

Phone: 01634 334 466 (social services enquiries only)

Text Relay: 18001 01634 334 466

Telephone lines open Monday to Friday, 9am to 5pm.

Pay your council tax

Update your address

Claim housing benefit or Council Tax reductions

Email: ctax@medway.gov.uk. Quote your payment reference number (as shown on your Council Tax bill) in the subject line of your email. This will speed up our response time to your enquiry.

Phone: 01634 332 222.

Report a problem online

Stray dogs

Report a problem with dogs

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm

Write to: Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Pay your council rent

Apply for social housing

Private Rented Scheme (PRS)

Email: housing@medway.gov.uk

Council tenants

Housing and homelessness advice

For housing and homelessness advice and information you can contact Kingsley House

Find a library

Library fees and charges

Phone: 01634 337 799

Telephone lines open Monday to Friday from 9am to 6pm.

Search the collection

Browse historical places in Medway

Visit: 32 Bryant Road, Strood, ME2 3EP

Opening hours: Monday, Tuesday, Thursday, Friday: 9am to 5pm

Saturday: 9am to 4pm

Wednesday and Sunday: Closed

Phone: 01634 332 714

Pay a parking fine

Report illegal parking

Apply for a dropped kerb

Email: parkingenquiries@medway.gov.uk

permits@medway.gov.uk

Phone: 01634 332 266

Phone lines are open from 9am to 5pm Monday to Thursday and 9am to 4.45pm on Friday.

Write to: Parking Services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Search for a planning application

Planning permission guidance service

For planning application queries, current and historic:

Email: planning.representations@medway.gov.uk

For Local Plan and planning policy enquiries:

Phone: 01634 331 700

Email: planning.policy@medway.gov.uk

For local land charge enquiries:

Find out about local land charges

Email: landcharges@medway.gov.uk

Phone: 01634 332 733

Telephone lines open Monday to Friday from 9am to 4.45pm

Only journalists should contact the press office.

Email: pressoffice@medway.gov.uk

Phone: 01634 332 736

For out of office hours, urgent media enquiries only: 07740 590 009

Report a road problem online

Bus timetables

Request road or pavement cleaning

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 5pm.

Apply for a school place online

Apply to move school

Email: admissions@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm.

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Apply for free school meals

Email: ofsm@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm.

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Apply for free school transport

Special Educational Needs travel

Medway Youth Pass

Email: schooltransport@medway.gov.uk

Phone: 01634 333 333

Telephone lines open Monday to Friday, 9am to 5pm.

Write to: School services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

Report a missed bin collection

What goes in my rubbish bins or bag

Book a visit to a household waste and recycling centre

Book a bulky or large item collection

Phone: 01634 333 333

Telephone lines open Monday to Friday from 9am to 5pm.

Write to: Waste services, Medway Council, Gun Wharf, Dock Road, Chatham, ME4 4TR

General enquires

Phone: 01634 333 333

Text relay: 18001 01634 333 333

Connect with a British Sign Language (BSL) interpreter by video call.

Monday to Friday from 9am to 5pm. Closed on bank holidays.

Our online services are available at any time.

Write to: Gun Wharf, Dock Road, Chatham, ME4 4TR

You can also visit us in person if you have an appointment.