Document downloads - Housing

Available downloads

Housing policies
- Energy Company Obligation (ECO) Withdrawn March 2022
  - File type: PDF
  - Size: 178.3 KB
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- Statement of intent for the Energy Company Obligation (ECO4) scheme superseded March 2024
  - File type: PDF
  - Size: 208.25 KB
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- Fire safety FAQs
  - File type: DOCX
  - Size: 27.1 KB
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- Guest Room Booking Policy
  - File type: DOCX
  - Size: 27.13 KB
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- Home Energy Conservation Act report 2019
  - File type: DOCX
  - Size: 28.62 KB
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- Housing: Estate Standards booklet
  - File type: PDF
  - Size: 13.24 MB
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- Housing services' quality policy
  - File type: DOCX
  - Size: 72.71 KB
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- Housing Strategy 2018-22
  - File type: PDF
  - Size: 1.26 MB
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- Landlord Services Energy Efficiency Strategy
  - File type: DOCX
  - Size: 295.32 KB
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- Local letting plans Ingram Road
  - File type: DOCX
  - Size: 73.39 KB
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- Strategic housing: Allocations policy
  - File type: DOCX
  - Size: 154.16 KB
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- Private housing: Housing enforcement policy
  - File type: DOCX
  - Size: 267.65 KB
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- Strategic Housing: Tenancy Strategy 2018
  - File type: DOCX
  - Size: 30.04 KB
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- Water management plan and policy
  - File type: DOCX
  - Size: 40.33 KB
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- Housing Services Health and Safety Policy Statement
  - File type: DOCX
  - Size: 43.82 KB
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- Home Energy Conservation Act Report 2021
  - File type: DOCX
  - Size: 72.13 KB
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- Disabled Facilities Grant and Financial Assistance Policy
  - File type: PDF
  - Size: 336.19 KB
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- Damp and Mould Policy
  - File type: DOCX
  - Size: 211.18 KB
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- Stay Put Policy July 2024
  - File type: DOCX
  - Size: 201.91 KB
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- Home Energy Conservation Act 2023
  - File type: PDF
  - Size: 335.62 KB
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- Great British Insulation Scheme and ECO4 Flex Statement of Intent
  - File type: PDF
  - Size: 262.44 KB
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Housing - General
- Housing Direct Debit Form
  - File type: DOCX
  - Size: 97.44 KB
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- Housing Code of Practice
  - File type: DOCX
  - Size: 29.97 KB
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- Medway Council Housing Complaints Policy
  - File type: DOCX
  - Size: 43.5 KB
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- Medway Council Housing Services Complaints Handlers Code - Self-Assessment
  - File type: DOCX
  - Size: 78.5 KB
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- Housing Revenue Account - Complaints Annual Report and Governance Board response
  - File type: DOCX
  - Size: 52.44 KB
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- Housing ombudsman assessment 2024
  - File type: DOCX
  - Size: 116.43 KB
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- Senior Housing Management Team - roles and responsibilities
  - File type: PPTX
  - Size: 760.21 KB
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Homeless strategies
- Homeless Charter
  - File type: DOCX
  - Size: 44.98 KB
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- Strategic Housing: Homelessness and rough sleeper strategy 2019 to 2024
  - File type: DOCX
  - Size: 58.9 KB
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- Homelessness review
  - File type: DOCX
  - Size: 104.18 KB
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Homes for Independent Living

View our Homes for Independent Living policies and their Diversity Impact Assessments (DIA)
- Guest room booking policy
  - File type: DOCX
  - Size: 30.14 KB
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- Guest room booking DIA
  - File type: DOCX
  - Size: 73.43 KB
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- Homes for independent living confidentiality policy
  - File type: DOCX
  - Size: 29.65 KB
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- Confidentiality and data protection policy DIA
  - File type: DOCX
  - Size: 78.75 KB
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- Needs assessment policy
  - File type: DOCX
  - Size: 28.99 KB
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- Needs assessment DIA
  - File type: DOCX
  - Size: 79.15 KB
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- Tenant review policy
  - File type: DOCX
  - Size: 30.39 KB
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- Support plan policy DIA
  - File type: DOCX
  - Size: 76.97 KB
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- Safeguarding vulnerable adults policy
  - File type: DOCX
  - Size: 30.71 KB
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- Safeguarding vulnerable adults DIA
  - File type: DOCX
  - Size: 79.26 KB
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- Handling payment transactions policy
  - File type: DOCX
  - Size: 29.55 KB
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- Handling payments and transactions DIA
  - File type: DOCX
  - Size: 76.94 KB
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- Homes for independent living booklet
  - File type: PDF
  - Size: 187.23 KB
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- Health and safety DIA
  - File type: DOCX
  - Size: 78.39 KB
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- Health and safety policy
  - File type: DOCX
  - Size: 30.13 KB
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- Fire Safety Policy
  - File type: DOCX
  - Size: 36.54 KB
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Leaseholder policies

View our leaseholder policies and their Diversity Impact Assessments (DIA)
- Section 20 Consultation Policy
  - File type: DOCX
  - Size: 33.73 KB
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- Section 20 Consultation Policy DIA
  - File type: DOCX
  - Size: 33.74 KB
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- Service charge loans policy
  - File type: DOCX
  - Size: 28.02 KB
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- Service charge loans policy DIA
  - File type: DOCX
  - Size: 77.59 KB
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- Service charge arrears policy
  - File type: DOCX
  - Size: 30.88 KB
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- Service charge arrears policy DIA
  - File type: DOCX
  - Size: 77.43 KB
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- Service charge calculation policy
  - File type: DOCX
  - Size: 33.05 KB
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- Service charge calculation policy DIA
  - File type: DOCX
  - Size: 77.7 KB
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Repairs policies

View our repairs policies and their Diversity Impact Assessments (DIA)
- Rechargeable repairs policy
  - File type: DOCX
  - Size: 36.38 KB
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- Rechargeable repairs policy DIA
  - File type: DOCX
  - Size: 77.01 KB
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- Responsive repairs policy
  - File type: DOCX
  - Size: 37.52 KB
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- Responsive repairs policy DIA
  - File type: DOCX
  - Size: 79.03 KB
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- Right to compensation for tenant improvements policy
  - File type: DOCX
  - Size: 35.29 KB
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- Right to compensation for improvements DIA
  - File type: DOCX
  - Size: 75.25 KB
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Housing property policies

View our property policies and their Diversity Impact Assessments (DIA)
- Environmental management policy
  - File type: DOCX
  - Size: 37.8 KB
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- Environmental management policy DIA
  - File type: DOCX
  - Size: 77.98 KB
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- Asset management strategy
  - File type: DOCX
  - Size: 164.73 KB
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- Asset management strategy DIA
  - File type: DOCX
  - Size: 67.87 KB
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- Void property management policy
  - File type: DOCX
  - Size: 36.82 KB
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- Void property management policy DIA
  - File type: DOCX
  - Size: 76 KB
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- Asbestos DIA January 2020
  - File type: DOCX
  - Size: 79.69 KB
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- Asbestos Management Plan DIA 2020
  - File type: DOCX
  - Size: 80.06 KB
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- Asbestos Management Plan
  - File type: DOCX
  - Size: 507.43 KB
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- Water management plan and policy
  - File type: DOCX
  - Size: 1.56 MB
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- Water management void policy
  - File type: DOCX
  - Size: 37.18 KB
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- Water management DIA
  - File type: DOCX
  - Size: 83.29 KB
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- Water management communication procedure
  - File type: DOCX
  - Size: 67.77 KB
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- Housing services pest control policy
  - File type: DOCX
  - Size: 36.25 KB
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- Evacuation policy June 2024
  - File type: DOCX
  - Size: 135.78 KB
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Tenancy policies

View our tenancy policies and their Diversity Impact Assessments (DIA)
- Anti-social behaviour policy
  - File type: DOCX
  - Size: 33.27 KB
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- Anti social behaviour DIA
  - File type: DOCX
  - Size: 79.67 KB
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- Compensation and redress policy
  - File type: DOCX
  - Size: 46.63 KB
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- Compensation and redress policy DIA
  - File type: DOCX
  - Size: 75.79 KB
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- Domestic abuse policy
  - File type: DOCX
  - Size: 34.06 KB
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- Domestic violence DIA
  - File type: DOCX
  - Size: 77.04 KB
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- Garage allocations policy
  - File type: DOCX
  - Size: 29.76 KB
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- Garage allocations policy DIA
  - File type: DOCX
  - Size: 77.16 KB
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- Gas safety and servicing policy
  - File type: DOCX
  - Size: 33.13 KB
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- Gas safety and servicing policy DIA
  - File type: DOCX
  - Size: 78.13 KB
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- Housing services tenancy fraud policy
  - File type: DOCX
  - Size: 44.49 KB
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- Housing services tenancy fraud DIA
  - File type: DOCX
  - Size: 78.54 KB
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- Local Lettings Plan: Beatty Avenue
  - File type: DOCX
  - Size: 579.76 KB
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- Local lettings plan: Manor House
  - File type: DOCX
  - Size: 24.1 KB
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- Management of fire risks in communal areas policy
  - File type: DOCX
  - Size: 36.63 KB
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- Management of fire risks in communal areas DIA
  - File type: DOCX
  - Size: 79.07 KB
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- Succession Policy
  - File type: DOCX
  - Size: 32.53 KB
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- Succession Policy DIA
  - File type: DOCX
  - Size: 77.28 KB
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- Pets policy
  - File type: DOCX
  - Size: 32.85 KB
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- Pet policy DIA
  - File type: DOCX
  - Size: 81.2 KB
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- Quick guide to the pets policy
  - File type: DOCX
  - Size: 33.25 KB
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- Mutual Exchange Policy
  - File type: DOCX
  - Size: 226.65 KB
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- Mutual Exchange DIA
  - File type: DOCX
  - Size: 77.29 KB
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- Community Involvement and Engagement Strategy DIA
  - File type: DOCX
  - Size: 77.2 KB
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- Right to Buy policy
  - File type: DOCX
  - Size: 45.06 KB
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- Right to Buy back DIA
  - File type: DOCX
  - Size: 77.99 KB
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- Temporary Decant Policy
  - File type: DOCX
  - Size: 31.14 KB
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- Temporary Decant Policy DIA
  - File type: DOCX
  - Size: 78.87 KB
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- Permanent Decant Policy
  - File type: DOCX
  - Size: 30.68 KB
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- Permanent Decant Policy DIA
  - File type: DOCX
  - Size: 27.32 KB
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- Mobility Scooter Policy
  - File type: DOCX
  - Size: 222.06 KB
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- Mobility Scooter DIA
  - File type: DOCX
  - Size: 78.66 KB
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- Tenant Incentive Scheme Policy
  - File type: DOCX
  - Size: 34.41 KB
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- Tenant Incentive Scheme Policy DIA
  - File type: DOCX
  - Size: 79.16 KB
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- Tenancy Management Policy
  - File type: DOCX
  - Size: 228.57 KB
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- Tenancy Management Policy DIA
  - File type: DOCX
  - Size: 83.54 KB
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- Resident Caution Notice DIA
  - File type: DOCX
  - Size: 78.38 KB
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- Resident Caution Notice Policy
  - File type: DOCX
  - Size: 214.34 KB
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- Fire Safety Policy
  - File type: DOCX
  - Size: 37.78 KB
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- Fire Safety DIA
  - File type: DOCX
  - Size: 115.55 KB
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- HRA Adaptations Policy
  - File type: DOCX
  - Size: 29.76 KB
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- DIA Adaptations 2020
  - File type: DOCX
  - Size: 76.08 KB
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- HRA Parking and crossover policy
  - File type: DOCX
  - Size: 36.12 KB
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- HRA Statutory Maintenance and Compliance Policy
  - File type: DOCX
  - Size: 44.58 KB
  - Download HRA Statutory Maintenance and Compliance Policy
Rents policies

View our rent policies and their Diversity Impact Assessments (DIA)
- HRA rent setting policy 2023
  - File type: DOCX
  - Size: 32.93 KB
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- Rent arrears policy
  - File type: DOCX
  - Size: 33.36 KB
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- Rent arrears DIA
  - File type: DOCX
  - Size: 77.1 KB
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- Former tenant arrears policy
  - File type: DOCX
  - Size: 28.04 KB
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- Former tenant arrears DIA
  - File type: DOCX
  - Size: 368.05 KB
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Home contents insurance
- Home Content Terms of Business
  - File type: PDF
  - Size: 236.54 KB
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- Home contents insurance policy wording
  - File type: PDF
  - Size: 276.05 KB
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- Home contents insurance product information
  - File type: PDF
  - Size: 54.86 KB
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- Home contents insurance application pack
  - File type: PDF
  - Size: 184.96 KB
  - Download Home contents insurance application pack
Housing newsletter
- Housing newsletter Summer 2024
  - File type: PDF
  - Size: 1.11 MB
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- Housing newsletter Spring 2024
  - File type: DOCX
  - Size: 283.79 KB
  - Download Housing newsletter Spring 2024
- Housing newsletter Autumn 2023
  - File type: PDF
  - Size: 4.07 MB
  - Download Housing newsletter Autumn 2023
- Housing newsletter January 2023
  - File type: DOCX
  - Size: 47.99 KB
  - Download Housing newsletter January 2023
- Housing newsletter December 2022
  - File type: DOCX
  - Size: 288 KB
  - Download Housing newsletter December 2022
- Housing newsletter November 2022
  - File type: DOCX
  - Size: 477.72 KB
  - Download Housing newsletter November 2022
- Housing newsletter August 2022
  - File type: PDF
  - Size: 2.9 MB
  - Download Housing newsletter August 2022
- Housing newsletter July 2022
  - File type: PDF
  - Size: 485.35 KB
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- Housing newsletter June 2022
  - File type: PDF
  - Size: 1.15 MB
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- Housing newsletter April 2022
  - File type: PDF
  - Size: 963.31 KB
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- Housing newsletter March 2022
  - File type: PDF
  - Size: 992.62 KB
  - Download Housing newsletter March 2022
- Housing newsletter February 2022
  - File type: PDF
  - Size: 1.11 MB
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- Housing newsletter January 2022
  - File type: PDF
  - Size: 996.68 KB
  - Download Housing newsletter January 2022
- Festive housing newsletter December 2021
  - File type: PDF
  - Size: 1.11 MB
  - Download Festive housing newsletter December 2021
- Housing newsletter November 2021
  - File type: PDF
  - Size: 577.99 KB
  - Download Housing newsletter November 2021
- Housing newsletter September 2021
  - File type: PDF
  - Size: 1.29 MB
  - Download Housing newsletter September 2021
- Housing newsletter July 2021
  - File type: PDF
  - Size: 1.43 MB
  - Download Housing newsletter July 2021
- Housing newsletter May 2021
  - File type: PDF
  - Size: 851.51 KB
  - Download Housing newsletter May 2021
- Housing newsletter April 2021
  - File type: PDF
  - Size: 784.65 KB
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- Housing newsletter January 2021
  - File type: PDF
  - Size: 1.41 MB
  - Download Housing newsletter January 2021
Housing strategy
- Housing strategy to 2030
  - File type: DOCX
  - Size: 40.41 KB
  - Download Housing strategy to 2030